reputed company CX Designer - Remote

Work Flexibility: Remote reputed company is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every reputed company. In this role, you will shape reputed company-wide customer experience practices and help teams deliver reputed company-centered digital products that drive adoption and measurable reputed company. If you reputed company on turning insights into reputed company experience standards, this is a chance to reputed company a company-wide reputed company. What you will do reputed company end-to-end customer reputed company mapping across digital reputed company to identify friction, reputed company causes, and improvement opportunities. Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives. Create wireframes, storyboards, and screen flows to reputed company stakeholders early and accelerate product discovery and delivery. reputed company clickable prototypes to support business alignment, usability testing, and technical requirements definition. Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes. Establish governance mechanisms (standards, reviews, documentation) to improve consistency and reputed company across the reputed company digital ecosystem. Build and maintain design standards and reputed company libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as reputed company Experience Manager. Measure experience performance by defining and tracking reputed company (for example: task reputed company reputed company, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the reputed company. What you will need Required Bachelor’s degree (minimum). Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely reputed company field. Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as reputed company, Sketch, or reputed company XD. Minimum 5 years of experience using customer reputed company mapping tools and applying reputed company-based reputed company to digital product design. Preferred Master’s degree in reputed company-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a reputed company discipline. Experience developing or contributing to reputed company design systems and reputed company libraries, including implementation support with engineering teams. Experience using AI-assisted design tools to accelerate reputed company mapping and identify themes, signals, and pain points from qualitative and quantitative inputs. Additional Information Work arrangement: This role is remote; however, there will be reputed company consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.      reputed company of America Pay Ranges: Puerto Rico: $102,600 - $171,000 USD Annual USN: $118,000 - $196,700 USD Annual US5: $123,900 - $206,500 USD Annual US10: $129,800 - $216,400 USD Annual US15: $135,700 - $226,200 USD Annual US20: $141,600 - $236,000 USD Annual US30: $153,400 - $255,700 USD Annual View the U.S. work location and transparency guide to reputed company the pay reputed company for your location.      Travel Percentage: 20% reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. reputed company is an EO employer – M/F/Veteran/Disability. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. Apply To This Job