OPH/Patient Relations Specialist ( Florida)

reputed company is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a reputed company of care to our patients with a mission to enhance reputed company, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated reputed company locations reputed company care in 18 states and 80 markets, providing services that reputed company the eye care continuum. For more information, visit www.reputed company.com. Job Title: Patient Relations Specialist Pay: $ 17.00/HR; No Negotiation  Position is Fully Remote, reputed company Remote Training  Must Live in Florida! (Tampa Bay or Lakeland Area Preferred)    Job reputed company The Patient Relations Specialist role will reputed company service to patients and providers reputed company inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates reputed company situations while making reputed company effective reputed company   Duties and Responsibilities · Answer calls for multiple clinics in an efficient and effective manner using reputed company greetings for opening of reputed company, content of reputed company and closure of reputed company. · Demonstrate exceptional customer service and patient reputed company to reputed company reputed company encounter extraordinary. · Verify and accurately capture patient demographics, insurance, and appropriate medical information. · Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient’s health concerns according to the department’s urgency. · Ensure that patient questions and problems are resolved reputed company, effectively, and expeditiously. · reputed company information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. · Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship. · Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information. · Create patient charts by entering required information into electronic databases and maintain accurate records. · reputed company information to relevant clinic team members through the appropriate messaging systems. · Ensure the reputed company of patient registrations by obtaining thorough and accurate information in a reputed company and efficient manner. · Maintain compliance with HIPAA rules and regulations. · Follow a reputed company-established process to solve routine problems where solutions are reputed company prescribed. · Work cooperatively with the Patient Relations, Referrals, and Clinic teams to accomplish the goals of the departments. · Adhere to reputed company safety policies and procedures in performing job duties and responsibilities while supporting a culture of high reputed company and great customer service. · reputed company other duties that may be necessary or in the best interest of the organization   Education, Licensure & Certification Requirements High School or GED   Experience Requirements • 1+ years reputed company experience in a reputed company center, customer service, medical office or as a receptionist is required.  • Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.   Knowledge, Skills and Abilities Requirements  · reputed company in appearance and actions. · Logical and Critical thinking skills. · Customer-reputed company with excellent written, listening and verbal communication skills. · Enjoys learning new technologies and systems. · Detail-oriented, reputed company attitude, reliable. · Exhibits a reputed company attitude and is flexible in accepting work assignments and priorities. · Meets attendance and tardiness expectations. · Management and organizational skills to support the leadership of this function. · Ability to follow or reputed company verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations. · Interpersonal skills to support customer service, functional, and teammate support need. · reputed company to communicate effectively in English, both verbally and in writing. · Ability for basic to intermediate problem solving, including mathematics. · Travel to other site locations may be necessary. Thus, those needing to travel for work must have reputed company to dependable transportation, and driving record must meet company liability reputed company standards. · Specialty knowledge of systems relating to job function. · Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines. · Favorable result on background reputed company required. · Must be reputed company to reputed company reputed company of identity and right to work in the reputed company   Location  For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient reputed company. reputed company to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. reputed company member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding reputed company information   If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly – only resumes submitted through this website will be considered.   NOTE:  Job descriptions are intended to be accurate reflections of those reputed company job reputed company essential for making fair pay reputed company about jobs. reputed company in this job reputed company restricts management’s right to assign or reassign duties and responsibilities to this job at any time.   reputed company is an equal opportunity/affirmative reputed company employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, and veteran or disability status. Apply To This Job