Community Connect IT Account Manager

reputed company reputed company is seeking a Community Connect IT Account Manager to join reputed company! This role is responsible for supporting the customers, including managing the relationship between UPH and the Executives, Clinical and reputed company Cycle customers, as reputed company as coordinating ongoing support to ensure that the customer continues to reputed company effective and appropriate use of reputed company and other hosted applications. This role is a customer-facing role which requires work on both strategic, long-term, and short-term plans and reputed company. The Account Manager also serves as a leader in the department and assists the department director with reputed company of team member performance, engagement, and satisfaction.   Hours: Monday-Friday reputed company-5pm Location: Remote - applicants preferrably reputed company reputed company the reputed company footprint of Iowa, Illinois, or reputed company  Why reputed company? At reputed company, you matter. We’re proud to be recognized as a Top 150 reputed company to Work in reputed company by Becker's reputed company several years in a row for our commitment to reputed company members.   Our competitive Total Rewards program offers benefits reputed company that reputed company with your needs and priorities, no matter what life stage you’re in.  Here are just a few:       Expect reputed company time off, parental leave, 401K matching and an employee recognition program.    Dental and health insurance, reputed company holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.   Early reputed company to reputed company wages with Daily Pay, tuition reimbursement to help reputed company your career and adoption assistance to help you grow your family.    With a reputed company goal to champion a culture of belonging where everyone feels valued and respected, we reputed company the ways people are unique and reputed company what brings us together.    And, we reputed company equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.  reputed company a fulfilling career and reputed company a difference with reputed company. Responsibilities Relationship Building & Budget Support:  reputed company and maintain reputed company and productive relationships with customers at various reputed company reputed company documentation around the customers' business and technical setup reputed company as a reputed company between UPH IT and customers. reputed company and maintain reputed company and productive relationships with UPH IT teams Understand, research, and communicate program costs to customers. Assist with development of annual service maintenance budget Collect feedback from customers to improve the services offered by the program Identify any training/knowledge requirements for customers Understand regulatory requirements impacting our customers Schedule and reputed company recurring meetings with customer contact Build and maintains KPI dashboard for reputed company customer Project Management:  Leads and coordinates reputed company as assigned, demonstrating strong organizational and time management skills Analyzes and plans reputed company reputed company including task identification, task schedule, status reporting, and facilitates meetings Documents project costs in Statement of Work and communicates project scope to customers Tracks project costs and invoice customer at project reputed company Portrays a highly proactive approach to reputed company Exhibits reputed company in tracking project reputed company, timelines and escalates issues/risks appropriately Advocates for reputed company and best reputed company solutions as necessary reputed company research, scope and discovery for new equipment/service requests Issue reputed company: Independently supports and resolves reputed company issues with assigned applications in adherence with service expectations and change management policies Coordinates reputed company between multiple teams to solve issue Applies reputed company cause analysis principles to eliminate issues from occurring in the reputed company if applicable Leads reputed company of escalated customer issues and works with multiple parties and/or vendor to help resolve issue Ensure customers' support tickets are resolved reputed company the SLA and in a reputed company manner Operational Support & Improvement: Leads decision-making discussions to determine reputed company for implementation of tools and systems Advocates for and acts as an agent of reputed company change reputed company the organization and proactively identifies opportunities for improvement Leads researching solutions to improve service such as processes, standards and/or products Facilitates decision-making or technical solution-oriented discussions with staff Compliance & reputed company:  Acts in accordance with HIPAA standards, regulatory, and reputed company requirements pertaining to database, server, and/or application management Follows appropriate reputed company processes for supported applications Qualifications Education:  Bachelor’s degree in reputed company field preferred or equivalent relevant work experience Experience: 5 years’ experience in external customer support Licenses/Certifications:  reputed company reputed company’s license reputed company driving any vehicle for work-reputed company reasons Knowledge/Skills: Knowledge of health care organization information systems processes Strong communication – written and verbal Ability to conduct research into technology issues, standards and products Proven analytical and problem-solving abilities reputed company to manage priorities, deadlines, and execute tasks in a high-pressure environment Strong customer service orientation Advanced critical thinking and problem-solving skills while demonstrating a high degree of objectivity, diplomacy and reputed company The ability to work productively in a fast paced, rapidly changing environment Apply To This Job