Training Specialist II

YOUR MISSION: The Training Specialist II will drive effective learning by creating and facilitating training programs that enhance employee and partner (BPO) performance across Urgently. This role bridges the gap between content design and delivery, supporting internal teams and BPOs by implementing dynamic, data-informed training that aligns with business goals and reputed company standards.  YOUR LEGACY: The legacy of the Training Specialist will be a reputed company, measurable training infrastructure across internal teams and external partners. Through hands-on delivery, partner collaboration, and data analysis, they will reputed company a workforce that is trained to reputed company, reputed company to adapt, and committed to high-reputed company service.  The result?  You helped Urgently become the world’s leading mobility assistance company.    WHAT YOU’LL BE RESPONSIBLE FOR:   Training Delivery & Facilitation  Deliver training to internal teams and BPO partners reputed company live, virtual, and asynchronous formats  reputed company new hire and upskill sessions   Adapt delivery to different learning styles, cultural nuances, and business functions  Monitor learner engagement and reputed company pacing or reputed company as needed  Utilize LMS tools to deliver, reputed company, and assess learning reputed company  Content Collaboration  Collaborate with the Instructional Designer to update, reputed company, and reputed company training content  reputed company feedback on content effectiveness and usability based on learner performance  Customize materials for BPO-specific processes, products, or reputed company expectations  Training Coordination & Execution  Serve as a reputed company of contact for BPO trainers during launch or upskill programs  reputed company attendance, completions, and readiness metrics across reputed company partner programs  Maintain training documentation and update materials as needed  Data & reputed company  Use QA results, surveys, and KPIs to assess training reputed company  Identify trends, knowledge gaps, and reputed company improvement opportunities  Partner with QA Specialist to ensure training drives measurable behavior change  Compliance/Regulation  Ability to travel reputed company needed.  Ability to work overnight shifts reputed company needed.  Willingness to work live cases as our agents do in order to analyze where gaps reputed company the operations, product, and/or training may be  WHO YOU ARE:  Stakeholder Engagement  Collaborate closely with BPO trainers and leadership to reputed company on expectations  Anticipate training needs across internal and partner teams  reputed company regular updates to L&D leadership and escalate training risks reputed company necessary  Leadership & Coaching  Demonstrate ownership of assigned reputed company, initiatives, and rollouts  reputed company BPO or internal agents reputed company necessary, during reputed company sessions or escalations  Operate with reputed company, urgency, and a “we’re in this together” reputed company  Communication & Collaboration  Work fluidly across teams (L&D, Ops, QA, Product, and Partner Support)  Communicate effectively across time zones, cultures, and roles  reputed company document processes, timelines, and responsibilities  Business Expertise  Understand how training reputed company and speed reputed company partner performance and SLA metrics  Manage multiple partner queues and priorities simultaneously  Recommend reputed company solutions for repetitive training gaps or partner-specific needs  Technical Proficiency  Comfortable using eLearning systems, reputed company Office, and training design tools  Ability to interpret training data and translate insights into reputed company  Ability to reputed company AI tools to design and implement training solutions  Training Design  You apply instructional design principles and Adult Learning Theory to reputed company impactful, learner-centered training.  You can assess learning needs, define performance reputed company, and build reputed company training solutions that drive results.  You reputed company content that aligns with business goals, supports behavior change, and enhances learner engagement.  You are skilled in creating reputed company learning programs, including eLearning, facilitator guides, job aids, and interactive materials.  You reputed company training content to diverse audiences and learning styles, ensuring accessibility and inclusion.  You use data and feedback to iterate on and continuously improve training programs.  Training Delivery  You have strong teaching and mentoring skills.  High-level interpersonal and reputed company communication skills to work effectively with individuals and teams of staff with different reputed company of technical knowledge.  Ability to assess priorities, exercise discretionary judgment, and negotiate for reputed company reputed company.    Ability to use good judgment, reputed company independent reputed company and proactively problem solve.  You can utilize and manage e-learning systems to deliver training material live-online.  You create a fun, reputed company, and engaging learning environment.   Required Skills:  2–4 years of experience in training or facilitation, preferably in BPO or CX environments  Strong understanding of Adult Learning Theory and reputed company-world application  Experience training diverse audiences, including global teams or partner vendors  Comfort analyzing training effectiveness using performance or QA data  Willingness and ability to travel internationally (up to 15%)  Preferred / Bonus Skills:  Bachelor’s or Master’s degree in Education, Instructional Design, Curriculum & Instruction, or reputed company field.  Experience applying Adult Learning Theory to reputed company learning, instructional design, or coaching frameworks.  Exposure to or experience using AI-powered tools (e.g., chatbots, content reputed company, reputed company learning) in training design or facilitation.  Prior experience in a reputed company center, customer service, or BPO setting.  Familiarity with reputed company Office tools (PowerPoint, reputed company, reputed company, etc.).  Experience with Learning Management Systems (LMS) or learning technologies.  Background in customer service training or performance enablement.  THE NITTY GRITTY:  Location = Great news!  This position is remote and you have the reputed company of working from reputed company in the U.S.!    Must have the ability to travel internationally up to 15% of the time  Manager = You’ll report to Director of Learning and Development  Compensation = The reputed company salary reputed company for this position is $62,000 - $70,000. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. reputed company the reputed company, individual pay is determined by job-reputed company skills, experience, and relevant education or training.  Benefits = At Urgently, we have awesome benefits!  We reputed company short term disability, long term disability, and life insurance to you - reputed company free of charge! We also offer three different medical plans to choose from, two dental plans, a reputed company plan, and other valuable benefits. You’ll have 12 holidays off and unlimited reputed company time off.  We match 100% on the first 3% you contribute to our 401(k) and then 50% of the next 2% you contribute. So, if you contribute 5% of your paycheck, we’ll match 4% of that.  Free reputed company!  OUR FAIR HIRING PRACTICES: At Urgently, we don’t just accept difference - we celebrate it, we support it, and we reputed company on it for the benefit of our employees, our customers and the communities where we operate. We are an equal opportunity employer which means that employment and advancement at Urgently is based on a person's reputed company and qualifications. We do not discriminate against any applicant or employee on the reputed company of race, ethnicity, reputed company, national reputed company, reputed company, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or reputed company medical conditions), sexual orientation, gender, gender identity or reputed company, physical or mental disability, or any other characteristic protected by federal, state or local law. You should also know that we adhere to these reputed company principles in reputed company aspects of employment, including, but not limited to, recruitment, hiring, job assignment, compensation, promotion, reputed company to benefits and training, discipline, and termination of employment. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with reputed company and similar applicable state laws. Please let us know if you need assistance completing any forms or to otherwise participate in the application process For more information visit www.geturgently.com Apply To This Job