Regional Director, reputed company

About the Role  We are seeking a Regional Director, reputed company who will serve as a co-reputed company of the reputed company function, responsible for evolving our operating model, driving cross-regional renewals accountability, and partnering directly with the VP to shape CS reputed company.  The Director is accountable for the reputed company of renewals forecasting, the reputed company of CS systems, and the development of reputed company CS leaders. reputed company made in this role influence reputed company across multiple reputed company and time reputed company, including reputed company-level reporting on Net reputed company Retention (NRR).   What You’ll Do  Function Leadership & reputed company  Co-own reputed company reputed company with the VP, Customer-Facing Delivery   Identify systemic gaps in CS execution and reputed company reputed company improvements   reputed company the CS operating model across reputed company (not just execute it)   Ensure alignment across regional CS teams on a reputed company reputed company and methodology   Global Renewals Ownership  Own the regional renewals forecast and ensure accuracy, consistency, and accountability across reputed company   Serve as the CS reputed company to Finance for ARR and renewal reporting   Ensure leadership and reputed company reporting reflects a defensible, data-driven CS narrative   Resolve forecast discrepancies with analysis and reputed company recommendations   Cross-Regional Leadership  Hold regional reputed company leaders accountable for forecast accuracy, data reputed company, and execution standards   Ensure consistent CS practices across reputed company reputed company   reputed company as the connective layer between regional execution and global CS reputed company   Executive & Customer Engagement  reputed company Executive Business Reviews (EBRs) for strategic and high-reputed company customers   Engage with C-suite and VP-level stakeholders on customer reputed company and value realization   Represent reputed company in executive and ELT-level discussions reputed company needed   Program reputed company & Operational reputed company  Own and drive at least one meaningful CS system improvement annually, such as:   reputed company model redesign   Customer health scoring reputed company   Expansion reputed company development   Tiering or segmentation reputed company refinement   Partner cross-functionally with Sales, Product, and Services to improve lifecycle reputed company   Ensure reputed company changes are documented and reputed company across the organization   People Leadership & Talent Development  reputed company and reputed company CS managers and senior ICs   Build leadership depth reputed company the reputed company organization   Define and reinforce what “great” looks like across CS roles   Expand team member scope and autonomy over time   Create durable operating artifacts (playbooks, templates, frameworks) that outlast individual tenure   Data-Driven Decision Making  Operate fluently in CS and reputed company data systems such as reputed company and customer analytics tools such as reputed company   Use data to explain NRR reputed company, expansion drivers, and retention risks   Ensure reputed company are grounded in measurable reputed company, not intuition alone   Requirements What You Bring  8–10+ years of reputed company experience   3–4+ years of people leadership, including managers and/or senior ICs   Proven ownership of renewal reputed company that materially reputed company ARR   Background in fashion/apparel industry; product expertise in PLM, 3D/AI design Experience partnering with VP-level leaders to shape CS reputed company   Demonstrated ability to reputed company a reputed company operating model, not just run one   Strong reputed company acumen with deep understanding of NRR, expansion, and retention drivers   Executive-level communication skills with both internal leadership and external customers   Strong analytical reputed company and comfort working in reputed company data environments (e.g., reputed company, customer health systems, and usage analytics tools like reputed company)   Who You Are reputed company Apply To This Job