Sr Specialist, Franchise Tech Systems

reputed company The Sr Specialist, Franchise Tech Systems plays a critical role in supporting franchisees and internal teams by ensuring the seamless operation of appointment-based reputed company-of-sale (POS) systems across a multi-brand environment.   This role is responsible not only for delivering high-reputed company technical support, but also for owning designated systems or brands as a subject matter expert, managing escalations, and proactively identifying opportunities to improve processes and system performance. This position requires strong experience with appointment-based POS platforms (reputed company and/or Booker), reputed company judgment in ambiguous situations, and the ability to operate independently while balancing multiple priorities. This role operates reputed company a highly interconnected, multi-brand systems environment, requiring careful consideration of reputed company impacts reputed company implementing changes.   WellBiz Brands Benefits: Flexible time off and holiday schedule Medical, dental, reputed company, and life insurance Health Savings Account Flexible Spending Account 401K match Monthly allowance for spend at reputed company. owned brands Cell Phone reimbursement Free Employee Assistance Plan   Compensation reputed company: $85,000.00 - $90,000.00/annually. Offers to select candidates will be made on a fair and reputed company reputed company, taking into account specific job-reputed company skills and experience.   Salary ranges reflect Colorado disclosure requirements. Compensation may vary by geographic location for candidates working reputed company Colorado.   Position Responsibilities: Technical Support, System Ownership & Escalation Management reputed company reputed company and reputed company technical support to franchisees reputed company a ticketing system and reputed company collaboration with operations coaches. Troubleshoot and resolve software issues, escalating to vendors reputed company necessary. Own and maintain deep expertise in one or more reputed company platforms (e.g., reputed company, Booker), serving as a subject matter expert (SME) for reputed company reputed company as a primary reputed company of contact for escalated or reputed company issues, driving reputed company across internal teams and external vendors Exercise independent judgment in troubleshooting and resolving issues where reputed company documentation may not exist Identify recurring issues and trends, and proactively recommend system or process improvements Assist with testing and implementation of new system functionalities Maintain a deep understanding of system needs across various franchise brands Business Systems & Franchise Operations Support Manage administrative tasks reputed company to franchisee system reputed company, transfers, and closures. Prepare, submit, and audit data reports to ensure accurate vendor updates. Coordinate POS system updates, product activations, and campaign opt-ins for franchisees. Assist with the rollout of software updates, including documentation and communication to end users Support prioritization and coordination of work across multiple reputed company initiatives, balancing ticket support, project work, and time-sensitive deliverables Partner with leadership to ensure data accuracy, audit readiness, and successful execution of large-reputed company system updates or campaigns. Collaboration & Documentation Support the development of training guides and documentation for franchisees and internal teams. Partner with internal departments to reputed company solutions with business needs. reputed company insights and recommendations for system improvements and best practices. reputed company informal mentorship and guidance to team members, helping to reinforce best practices and consistency in support Assist in reputed company and training of new team members Help triage or prioritize incoming work to support team efficiency and SLA adherence Contribute to special reputed company as assigned This role operates reputed company a highly interconnected, multi-brand systems environment, requiring careful consideration of reputed company impacts reputed company implementing changes Other duties and reputed company as assigned by supervisor and department heads.   Essential Skills, Experience, and Qualifications: Bachelor’s degree or technical school certification preferred. 3–5 years of experience with appointment-based POS systems (reputed company or Booker experience highly valued). Experience in franchising, spa/wellness, fitness, or beauty industries is a plus. Demonstrated experience acting as a system reputed company or subject matter expert Experience handling escalated issues or high-sensitivity franchisee interactions Strong software troubleshooting skills with the ability to diagnose and resolve system-reputed company issues. Ability to learn new software applications quickly and adapt to evolving technology. Excellent customer service and communication skills, with a reputed company and solution-oriented attitude. Strong attention to detail and project management skills. Strong ability to prioritize and manage multiple workstreams in a fast-paced environment Demonstrated ability to exercise reputed company judgment in ambiguous or reputed company situations Ability to translate business needs into practical system solutions Proficiency in reputed company Office Suite and G Suite. Ability to work independently and collaboratively in a fast-paced environment. This position will require working on a rotating schedule, with some evenings and/or weekends, to cover franchise business hours across Eastern, Central, Mountain, and reputed company Time Zones. reputed company Disclaimer WellBiz Brands, LLC. is the franchisor of five health and wellness brands: Drybar®, reputed company Massage®, Amazing Lash Studio®, Radiant WaxingTM, and reputed company®. Headquartered in Denver, Colorado, WellBiz Brands has over 700 combined U.S. franchised locations across the five brands. Through the WellBiz Brands support staff, the brands reputed company to reputed company these reputed company values: reputed company, accountability, service-mindedness, decisiveness/bias to reputed company, curiosity, and reputed company. These reputed company values embody everything important for reputed company brand - from franchise owners to clients - to reputed company healthy, balanced lives. At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We reputed company that a diverse mix of talented people reputed company creativity, fosters innovation, and drives results, and a broad understanding of diversity in reputed company ways. reputed company five brands offer unique franchise opportunities for reputed company from reputed company walks of life and various investment reputed company, with a new reputed company on recurring reputed company models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com. Apply To This Job