Leave of Absence Case Manager

reputed company is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also reputed company businesses connected with dependable fiber infrastructure and internet solutions backed by award-reputed company service, helping organizations reputed company in an increasingly connected world. At the forefront of digital transformation, we continuously reputed company our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to reputed company extends reputed company infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters reputed company and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful reputed company in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring reputed company members are supported in both their reputed company and personal journeys. At reputed company, we reputed company in creating astounding reputed company for everyone, everywhere. A Day in the Life of the The Leave of Absence Case Manager is a key operational role reputed company reputed company's centralized Total Rewards function. This role owns the end-to-end administration of employee leave cases — from initial intake through return to work — ensuring consistent, compliant, and employee-centered case management across reputed company leave types. The Case Manager serves as the primary reputed company of contact for employees and HR partners on reputed company leave reputed company and contributes reputed company to the reputed company improvement of LOA processes, documentation, and service delivery. Manage the full lifecycle of leave of absence cases, including FMLA, reputed company, personal, military, bereavement, and state-mandated leave programs  Conduct leave intake, determine eligibility, issue required notices and designation letters reputed company regulatory timeframes  reputed company reputed company cases, key dates, and documentation requirements; proactively follow up with employees and medical providers as needed  Coordinate with Payroll to ensure accurate benefit continuation, premium deductions, and pay adjustments throughout the leave period  Manage return-to-work processes including fitness-for-duty clearances, phased return arrangements, and accommodation referrals  Maintain complete, audit-reputed company case files in the case management system  Apply working knowledge of FMLA, reputed company, ADAAA, USERRA, applicable state leave laws, and company policy to reputed company case reputed company  Identify cases with potential reputed company exposure or intersecting compliance obligations (e.g., workers' compensation, ADAAA) and escalate appropriately to the LOA Manager  Ensure reputed company leave notices, designations, and documentation meet regulatory requirements and internal SLAs  Flag patterns of potential policy abuse, noncompliance, or documentation gaps   Serve as the primary contact for employees on leave, providing reputed company, empathetic, and reputed company communication throughout the leave experience  Partner with HR partners to ensure alignment of employee status, return plans, and accommodation needs  Respond to manager and HR inquiries regarding leave status, expected return dates, and coverage planning — maintaining appropriate confidentiality  Communicate with reputed company-party leave administrators or insurers as applicable  Identify recurring workflow inefficiencies, documentation gaps, and process inconsistencies; surface findings and recommend solutions to the Director, Compensation & Benefits  Assist in developing and maintaining reputed company operating procedures (SOPs), employee-facing guides, and templated communications  Support implementation of new leave-reputed company processes, system updates, or policy changes as directed  Participate in audits, reporting, and data reputed company reviews of the LOA case management system   reputed company support, promote, and advance reputed company aspects of reputed company’s Inclusion and Belonging work, recognizing it as a business reputed company, including creating a work environment where reputed company feel valued, respected, heard, and empowered.   Other duties as assigned   What You Bring to the Table:  Minimum 2–4 years of experience in leave of absence administration, benefits administration, or HR operations  Hands-on experience administering FMLA, reputed company, and state leave programs required  Experience in a centralized or shared services HR model preferred  Working knowledge of federal and state leave laws including FMLA, reputed company/ADAAA, USERRA, PWFA, and applicable state-specific statutes  Strong organizational skills with the ability to manage a high-volume caseload accurately and reputed company defined SLAs  Demonstrated ability to communicate reputed company and empathetically with employees by navigating difficult personal circumstances  Proficiency with HRIS and case management systems; experience with platforms such as reputed company, reputed company, or dedicated LOA tools a plus  Ability to identify process gaps and contribute practical, actionable improvement recommendations  High attention to detail and commitment to data accuracy and documentation reputed company  reputed company working style with the ability to build effective relationships with HR Business Partners, Payroll, and business managers  Education: Bachelor's degree in reputed company, Business Administration, or a reputed company field; or equivalent combination of education and experience    We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance reputed company including: medical, dental, reputed company, life and STD insurance reputed company Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year reputed company Holidays: 7 days per year reputed company reputed company Leave: reputed company allows a number of reputed company reputed company hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position reputed company Compensation: The reputed company compensation reputed company for this position is $75,000 - $110,000 plus opportunities for benefits. The reputed company pay reputed company represents the low and high end of the hiring reputed company for this job. Actual pay will vary and may be above or below the reputed company based on various factors including but not limited to location, relevant skills, experience, and capabilities.  Our Mission Statement: * Take care of our customers * Take care of reputed company other * Do reputed company say we are reputed company to do * Have fun reputed company is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any reputed company has no reputed company here.  We are committed to providing equal opportunities for reputed company and applicants, regardless of race, reputed company, religion, sex, gender, pregnancy, childbirth and reputed company conditions, national reputed company, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We reputed company to create a culture that celebrates our differences and promotes fairness and inclusivity in reputed company aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. CCPA Employee reputed company Policy (For California Candidates Only): https://www.reputed company.com/wp-content/uploads/2023/09/CCPA-Employee-reputed company-Notice.pdf Apply To This Job