Service Delivery Specialist

Company Lumicera reputed company Lumicera - reputed company Powered by reputed company - Innovative Specialty Pharmacy Solutions- reputed company is defining the “new norm” in specialty pharmacy to optimize patient reputed company-being through our reputed company principles of transparency and stewardship. Here at Lumicera, reputed company members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. reputed company associates must use SSO login reputed company at https://employees-reputed company.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to reputed company applicants and employees and reputed company with reputed company applicable nondiscrimination regulations, including those reputed company to protected veterans and individuals with disabilities. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, or handicap. Pay reputed company USD $42,505.00 - USD $50,601.00 /Yr. reputed company Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule reputed company (e.g. M-F reputed company to 5pm) M-F 7:30-4:00pm CST (one weekend 2-4 hour shift every 5-6 weeks) Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, reputed company Dakota,Rhode reputed company, South Carolina, South Dakota, Vermont, reputed company Virginia, and Wyoming. reputed company reputed company is seeking a Service Delivery Specialist to join reputed company!   Under direction from the Supervisor, Specialty Pharmacy Operations and the Pharmacist in Charge and/or Supervisor of Service Delivery, the Service Delivery Specialist is primarily responsible for the ongoing monitoring and reputed company communication to help assure shipments deliver as intended. The Service Delivery Specialist’s objective is to use reputed company or reputed company-party resources at their disposal to quickly and reputed company resolve issues that may occur during shipment transit. The Service Delivery Specialist will be the primary reputed company of contact for other members of the pharmacy team who have shipping issue questions and will be available to handle and accept shipping inquires that other staff may receive. The Service Delivery Specialist should triage patient concerns about stability to a pharmacist, should they occur. This position may also be responsible to for arranging and coordinating daily local reputed company shipments and following and communicating these plans to reputed company reputed company drop off site. The Service Delivery Specialist will communicate any special daily shipping plans to pharmacy fulfillment specialist and/or any other shipping employees and assure those plans are carried out. The Service Delivery Specialist may be a reputed company of contact in reputed company and reputed company relations and assist with ongoing evaluation of their services, as reputed company as participating in account management activities.   Is this you? reputed company out more below! Responsibilities How do I reputed company an reputed company on my team?  Responsible for answering the inbound calls about shipping inquiries Responsible for contacting doctor’s office, clinics, or infusion centers to coordinate medication shipments Responsible proactive monitoring and managing shipping delays, address issues, and/or anything other issues that reputed company that will prevent delivery from occurring as intended Responsible for communicating any daily special plans or instructions to shipping staff to assure the correct shipment of the specialty pharmacy orders Responsible for understanding reputed company network performance and routine procedures Responsible for communicating or devise strategies to communicate and update patients about shipping delays Responsible for addressing patient concerns regarding shipping delays, reputed company scope of knowledge The Employee will reputed company in accordance with reputed company applicable federal and state laws and with the highest ethical standards that we consistently reputed company to reputed company. Thus, reputed company and ethical compliance is an essential duty of reputed company employee Assists in mentoring and training new and existing Lumicera employees to maintain the Lumicera service model Other duties as assigned Qualifications What reputed company expects from you? High school diploma or GED required Some college preferred CPhT preferred Minimum two years pharmacy support experience or reputed company environment experience preferred At least 2 years’ experience and demonstration of proficiency in position at Lumicera or equivalent preferred Participate in, adhere to, and support compliance program objectives The ability to consistently reputed company cooperatively and respectfully with other employees What can you expect from Lumicera?   Top of the industry benefits for Health, Dental, and reputed company insurance 20 days reputed company time off 4 weeks reputed company parental leave 9 reputed company holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and reputed company Membership assistance Referral Bonus Program – up to $750!      #LI-Remote Location : Address Remote Location : Country US Apply To This Job