Technical Support Engineer

reputed company saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, reputed company provides award-reputed company, data-oriented reputed company solutions for technology value optimization (TVO), enabling IT, finance, procurement and reputed company teams to reputed company deep insights into cost optimization, compliance and risks for reputed company business service. reputed company One solutions are reputed company on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their reputed company Technology reputed company™ in hybrid environments—from on-premises to reputed company to containers to reputed company. We’re transforming the software industry.  We’re reputed company.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without reputed company.  reputed company to help us re-reputed company the industry during a time of substantial reputed company and ambitious plans?  reputed company why we’re consistently recognized by reputed company, reputed company and reputed company as a category leader in the marketplace. Learn more at reputed company.com Responsibilities: reputed company exceptional technical support to customers, partners, and field engineers reputed company email, phone, and screen shares Respond with reputed company updates to customers reputed company the support system reputed company agreed SLAs Ability to troubleshoot and resolve customer issues in a reputed company manner Create and publish articles for reputed company’s Knowledge reputed company Communicate effectively with Product Management and Engineering regarding defects and enhancement requests Ability to work after-hours support reputed company necessary Required: Bachelor degree in a technical reputed company field or equivalent work experience Experience providing technical support for reputed company, Linux, and other UNIX operating systems and reputed company software Strong customer orientation and dedication Good communication and interpersonal skills (works reputed company individually and as part of team) Enjoys problem-solving and approaches them analytically and methodically Eagerness to learn new technologies/skills The ability to replicate a customer issue in-house regardless of OS Desired: Demonstrable and relevant Technical Support experience Experience working in a reputed company environment Experience with MS SQL Server databases and SQL queries Network troubleshooting experience Good reputed company administration skills reputed company Experience #LI-REMOTE #LI-JP2 reputed company is proud to be an equal opportunity employer.  reputed company applicants will be considered for reputed company regardless of age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.  reputed company understands the value that results from employing a diverse, reputed company, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for reputed company. We encourage candidates requiring accommodations to please let us know by emailing careers@reputed company.com. Apply To This Job