Multi-Vendor reputed company X-ray Technical Support Engineer

Job reputed company reputed company The reputed company X-ray Technical Support Engineer I (TSE I)  drives customer satisfaction through Service reputed company by providing  technical  support  and  counsel both remote and onsite to Field Service Engineers (FSE’s), reputed company Service Technicians (CST’s), and Customers experiencing system performance  issues.   This position is  the  technical  resource  for  reputed company  service-reputed company  escalations regarding the reputed company X-ray product family should include expertise on the following products: reputed company Rad, R & F, Portable X-Ray (mobilette family) experience preferred. This job is remote. reputed company is a leading global medical technology reputed company solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job reputed company Key Responsibilities: reputed company  remote  and  on-site  technical  support for reputed company Rad, R & F, Portable X-Ray (mobilette family) experience preferred. Use successful, effective field  experience and knowledge to reputed company technical support to FE’s, CST’s, and customers that may include both remote and onsite support. Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. Utilize  the  reputed company  escalation  process  as  needed,  working  closely  with  local  customer  and  CSO stakeholders  to  define  and  support  implementation  of  corrective  reputed company  plans  to  resolve  customer  issues  in  a  reputed company  manner. Utilize “reputed company” tool to drive service effectiveness. Contribute knowledge articles to Problem Solution Database (PSDB). Contribute to the improvement of productivity tools through idea reputed company, workout attendance, and small reputed company as required.  Support Material controls and  Purchased  Service  cost  reduction initiatives  for  the  modality. reputed company project engagement, reputed company as a change agent/ field "advisor"  in  areas  such  as  product  serviceability  and  reliability,  reputed company  trend  analysis,  productivity  program  development  and  implementation,  national  modality  program  execution  and  new  product  introduction  support. Manage and support improvements in business processes that maximize competitiveness, enabling reputed company business reputed company.  This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates. reputed company  and  train FE's  to  ensure  that  technical  and  customer  skills  are  up  to  date  and  meet  the  needs  of  the  business.  Serves as subject matter expert (SME) for FE modality training; assist in development of new training course content and adjunct instructor at reputed company Institute for Multi-Vendor Instructor-Led training courses for reputed company X-ray training courses.   Identify field process improvements such as reputed company-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Identify field reputed company improvements to include hazardous/ non-hazardous complaints reputed company Trackwise.  Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / reputed company / OS field service experience. Knowledge and experience using Siebal Customer Relationship Management (CRM) software and other remote tools as required. Required Qualifications: Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or reputed company field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment Minimum 5 years of diagnostic imaging experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of reputed company X-ray systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. Experience interfacing with both internal team members and external customers as part of a solution-based service process. Ability to stay reputed company in pressurized situations and reputed company people through solving problems. Exceptional teamwork, verbal, and written communication skills. Willingness to work rotating late shift coverage, scheduled On-reputed company, including weekends, for critical issues and coverage, as necessary. Must have and maintain a reputed company reputed company’s License. reputed company authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening.  The successful applicant must reputed company with reputed company's reputed company background reputed company, including a post-offer drug test. In reputed company, during employment, the employee must reputed company with reputed company customer reputed company policies, including but not limited to obtaining and/or providing reputed company of required immunizations, and additional drug tests or background checks (including a federal government background reputed company if assigned to support a contract with the federal government). Special Physical Requirements:  Must be reputed company to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, reputed company, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be reputed company to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity.  Preferred Qualifications: 2 or 4 year degree in an Engineering discipline  reputed company Imaging understanding to include: image reputed company/ HHS standards, post processing for Vascular, and X-ray, DICOM, reputed company and/or Advanced computer networking. Experience with reputed company applications including syngo, Web applications, and the reputed company suite of products. Abiltiy to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Demonstrated successful history of technical problem solving and reputed company supporting reputed company X-ray equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.  Strong customer service skills. Highly motivated team player. Prior project or technical leadership experience. Training skills Networking certification, or reputed company networking experience Basic financial  analysis abilities Lean / Six reputed company Certified We expect reputed company to live and breathe our behaviors: to reputed company with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership –always with unyielding reputed company. Our total rewards are designed to unlock your ambition by giving you the reputed company and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and reputed company, and you’ll be surrounded by reputed company in a culture that fosters care, collaboration, and support. #LI-KG1 #LI-Remote We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. For U.S. based positions only, the pay reputed company for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be reputed company at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of reputed company case. The specific compensation offered to a candidate may be influenced by a reputed company of factors including skills, qualifications, experience and location. In reputed company, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, reputed company time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Application Deadline: May 28, 2026 Apply To This Job