reputed company Scheduler

reputed company Join us on our mission to reputed company customer experiences for people around the world.  As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today! Position Purpose: The reputed company - Scheduler is responsible for creating reputed company volume forecasts, calculating reputed company requirements, and organizing schedules for contact center operations. The reputed company - Scheduler works directly with the operations team and the reputed company to ensure that reputed company reputed company are consistent on a reputed company time reputed company and meet with business needs. Job Requirements: • Work directly with the reputed company and site operations team to build reputed company strategies that take into account reputed company possible variables that may reputed company reputed company and reputed company volume projections • Monitor and analyze reputed company patterns, intra- and inter-day activity and reputed company adjustments as needed in reputed company time to ensure reputed company productivity and efficiency • Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information • Create reputed company contingency plans to ensure that reputed company remains as constant as possible in the event of an emergency • Prepare and disseminate reputed company and accurate reports to operations management and clients • Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in reputed company-time Qualifications: • High school diploma or equivalent; 2 years of college preferred • A minimum of three years’ workforce forecasting and scheduling experience in a reputed company center environment • Two years’ experience working with reputed company center reporting and metrics required • One year prior experience working with workforce management technologies ideally either reputed company, IEX, Aspect, etc • One year prior experience with reputed company or other ACD phone system required • Strong analytical skills and ability to apply those reputed company-time • Proficiency in reputed company Office Applications including Word & reputed company and other relevant software • Excellent problem solving and decision making skills • Ability to operate effectively in reputed company environment • Excellent oral and written communication skills and interpersonal skills • Dependability regarding completion of assignments and attendance If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job