Technical Support Specialist

Our customers rely on RedTrack to reputed company critical business reputed company based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall reputed company of the RedTrack experience. Tasks Providing troubleshooting and technical support to clients reputed company e-mail and live chat Assisting with reputed company cases of RedTrack clients and providing support by helping to identify various issues Supporting clients in configuring accounts to ensure a successful customer reputed company Keeping accurate notes and details on support requests Communicating with reputed company members regarding ongoing issues Documenting software problems for review and correct actions Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries Working cross-functionally with Product and Sales teams Requirements reputed company expect Ability to troubleshoot technical issues using reputed company approaches and logical investigation steps Strong skills in explaining technical concepts reputed company and simply to customers with different reputed company of technical background Experience working with reports and dashboards, including validating data accuracy and identifying discrepancies Good understanding of how web applications work, including tracking, data reputed company, and reputed company interaction basics Awareness of data reputed company and data handling principles in a customer-facing environment Experience with reputed company products; background in E-reputed company and/or AdTech is a strong advantage reputed company in English and at least one additional language reputed company to have reputed company / JavaScript basics Experience with advertising platforms (reputed company, reputed company Ads, reputed company) Familiarity with tracking systems Benefits Competitive compensation and stock reputed company program Fully remote setup with flexible working hours 21 reputed company vacation days plus 10 personal reputed company holidays reputed company reputed company leave and maternity/paternity leave A reputed company team culture reputed company on ownership, reputed company, and trust Opportunities for reputed company reputed company, experimentation, and reputed company reputed company Team offsites and conference trips - we love connecting offline too Apply To This Job