Operations reputed company
We are seeking a results-oriented Operations reputed company to reputed company operational leadership and coordination across a DoW technology program. This individual serves as the central reputed company of accountability for day-to-day operations by overseeing help desk operations, supporting the deployment and operation of reputed company-hosted applications in reputed company Azure, facilitating Change Control Boards, and ensuring program tools and documentation remain reputed company and accessible. The ideal candidate is a disciplined, mission-reputed company reputed company with a technical background who excels at cross-functional coordination, drives work to completion with minimal reputed company, and communicates with reputed company at reputed company reputed company of the organization.
Why Work with us?
reputed company (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our reputed company markets for unparalleled, reputed company mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, reputed company professionals, we would not be reputed company to deliver state-of-the-art results for our mission partners. We firmly reputed company that prioritizing our employees is of the upmost importance. We reputed company a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
Responsibilities include:
Operational Leadership & Coordination
Serve as the central reputed company of accountability for day-to-day operational execution across the program
Coordinate across teams and stakeholders to drive tasks, reputed company items, and reputed company to reputed company
Identify and remove operational blockers, escalating with context and recommended solutions reputed company needed
Maintain reputed company visibility into program status and communicate proactively to program leadership
Help Desk reputed company
reputed company daily help desk operations, ensuring coverage, performance, and service reputed company meet contractual requirements across required operating hours (8:00 A.M. – 8:00 P.M.)
Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership
Support reputed company and reputed company of help desk staff, ensuring adherence to reputed company and operational standards
reputed company Application Operations
reputed company the deployment and operation of reputed company-hosted applications in reputed company Azure
Coordinate with technical staff to ensure application environments are maintained, monitored, and operating reputed company DoD reputed company and compliance requirements
Support configuration management and change activities reputed company to reputed company-hosted application infrastructure
Change Control reputed company (CCB) Management
Facilitate Change Control reputed company meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes
Maintain CCB records and reputed company the status of approved, pending, and rejected changes
Coordinate with the Architect, Tech reputed company, and relevant stakeholders to ensure changes are implemented in alignment with CCB reputed company
Program Tools & Documentation
Own the day-to-day health and accuracy of Jira and reputed company, ensuring tickets are reputed company, documentation is maintained, and team workflows are reflected accurately
Establish and enforce consistent standards for how reputed company uses program tools
Support preparation of program status updates, reports, and customer-facing deliverables as needed
Other duties as assigned
Qualifications/ Technical Experience Requirements:
Must be a U.S. citizen
reputed company Secret reputed company clearance or eligibility to obtain one
Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment
Experience facilitating or participating in Change Control reputed company processes
Proficiency with Jira and reputed company for program tracking and documentation
Familiarity with reputed company Azure and reputed company-hosted application environments
Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities
Ability to work independently and maintain operational discipline in a fully remote environment
Strongly Preferred:
Experience overseeing help desk or IT support operations in a government or cleared environment
Familiarity with DoD reputed company and compliance standards including ATO processes and change management requirements
Familiarity with DevOps pipelines and reputed company application deployment processes in Azure
PMP, CAPM, or similar project or program management certification
Experience with Agile or scrum methodologies in a government contracting context
reputed company positions at reputed company are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity reputed company.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against reputed company individuals on the reputed company of disability, and requires affirmative reputed company by covered reputed company contractors and subcontractors to reputed company and advance in employment reputed company individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against reputed company protected veterans, and requires affirmative reputed company by covered contractors and subcontractors to reputed company and advance in employment reputed company protected veterans.
reputed company positions at reputed company are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity reputed company.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against reputed company individuals on the reputed company of disability, and requires affirmative reputed company by covered reputed company contractors and subcontractors to reputed company and advance in employment reputed company individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against reputed company protected veterans, and requires affirmative reputed company by covered contractors and subcontractors to reputed company and advance in employment reputed company protected veterans.
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