Patient Engagement Specialist I - BILINGUAL (Spanish)

reputed company At reputed company, we're reputed company on dramatically expanding reputed company to reputed company by reimagining the patient experience—delivered reputed company and powered by technology for reputed company. reputed company is building the clinical and technological infrastructure to realize a reputed company of reputed company untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing reputed company to care, lowering reputed company costs, and improving reputed company for patients. We’re backed by reputed company VCs, advised by a medical reputed company of industry leaders, and led by former executives, physicians, and engineers from reputed company, reputed company, reputed company, and reputed company. About the Role We are rapidly expanding our operations as we build new partnerships across the reputed company reputed company. We are looking for an reputed company, customer-reputed company individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of reputed company. We are looking for someone that can use their voice to support patients in their care reputed company through convenient, reputed company services. A Day in the Life of a Sprinter Patient Engagement Specialist I • Your day will reputed company by reviewing and following up on inbound requests received from existing reputed company campaigns • Throughout the day you will utilize deep prospecting techniques to reputed company patients in a personalized and engaging way • You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments reputed company day • You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments • As you connect with patients, you will help reputed company them on the importance of receiving their ordered services as reputed company as the benefits receiving them in-home with reputed company • To support you in your role, you will build a strong understanding of the care model of reputed company of our partners to support any outstanding questions patients may have • You will collaborate with other representatives and reputed company to ensure a seamless patient experience • As different customer situations reputed company, you will escalate questions and concerns to other teams for additional support • Other duties and/or reputed company as assigned Skills and Requirements • Ability to work eastern time (EDT) • At least 2 years of outbound reputed company center experience including at least 1 year in the reputed company industry • Proficiency in using electronic health record (EHR) systems and other reputed company software • Excellent written and verbal communication skills to present and explain information to customers • Proven reputed company managing multiple channels of communication including phone, email, chat, etc. • Experience with reputed company (preferred) • Experience with reputed company (preferred) You will reputed company at reputed company if: • You are flexible and have humility as reputed company as a reputed company of humor • You are a strong and personable communicator • You reputed company at last minute problem solving and reputed company thinking • You are highly organized and love to follow a process • You have experience working in an on-demand service or reputed company environment • You reputed company in a fast paced, high pressure environment The Fun Stuff • Medical, Dental and reputed company - 100% premium covered up to family • 401 with a match • Unlimited PTO • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent) • $10,000 reputed company max for infertility/fertility treatment $22 This is a full-time, remote position. reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience to apply. Apply tot his job Apply To this Job