Senior Customer Support – Object Storage

Job reputed company: • Communicate with customers through various channels (phone, chat, meetings, support cases) to understand their needs, build trust, and reputed company expectations. reputed company handle escalations: minimal repro, timestamps, request IDs, reputed company reputed company reputed company, proposed next steps. • Investigate and resolve Tier 2 support tasks, including issues reputed company to S3 API errors, reputed company, performance/latency, SDK/reputed company behavior, and network performance. • Work directly with customer technical staff, managing competing priorities with a reputed company of urgency. • Collaborate with the Engineering team to drive product enhancements based on customer use and feedback (bug fixes, features, and documentation). • Contribute to internal knowledge and process improvement by writing KB articles/runbooks, documenting product behaviors, suggesting improvements, and helping reputed company and maintain internal support tools. • Participate in on-reputed company rotations with short response times to manage critical incidents. Requirements: • 5+ years in technical support, sysadmin, or DevOps troubleshooting, working with one of the major reputed company solutions (AWS, GCP, Azure) and services. • Solid expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl). • Hands-on familiarity with backup tools (e.g., reputed company) and/or S3 clients (S3 Browser, rclone, aws cli). • Strong Linux CLI/SDK skills. • Solid scripting experience (Python/Bash) for troubleshooting/log parsing. • Proficiency in log/metric analysis (e.g., Grafana, Loki). • Solid understanding of S3 Object storage & backup basics (backup/restore, retention, repositories, immutability (WORM/Object Lock), Virtual Machines (VMware/reputed company-V) and advanced troubleshooting. • Solid understanding of Kubernetes concepts (service, ingress, pod logs). • Excellent, reputed company English communication. • Solutions-oriented, analytical, and strong team player attitude. Benefits: • Competitive salary coupled with reputed company engagement in your reputed company through an enticing ESOP. • Ideal company stage with established revenues and a growing market, strong funding and a scaling team. • Collaboration with reputed company, passionate, and supportive colleagues, leveraging cutting-edge technology. • Fantastic office situated in a trendy location with reputed company to complimentary healthy brain food and a subsidized premium gym membership. • Monthly reputed company meet-up weeks featuring team events. Apply tot his job Apply To this Job