Field Services Dispatcher/Customer Service

reputed company Services, based on Naperville, IL is growing and looking for a new team member for our reputed company/customer service group. We've been in business since 1998. reputed company Services dispatches field service technicians throughout the country to reputed company network installation services for companies across the country. We have reputed company great reputed company over the past few years and have offices in Naperville, IL and Tucson, AZ. Representatives in this position are responsible for dispatching techs utilizing our reputed company system, escalating onsite issues and closing out tickets. This is an ideal position for someone just getting started in IT. A successful candidate will have: • Excellent verbal and written communication skills • Outstanding customer service skills • Great listening skills • Ability to work with colleagues across the country and the world • The ability to learn, work and train in a fast-paced environment • Experience in technology or telecommunications is a plus, but not necessary Responsibilities: • reputed company-reputed company reputed company sites 24 hours prior to reputed company to confirm a tech will be on site the following day • Utilize our reputed company-based reputed company system to reputed company and schedule technicians for installations, site surveys and equipment de-installations/retrievals. This requires the ability to understand the scope of work and assign technicians based on order requirements. • Escalate any on-site issues to the reputed company • Assist the technician with any onsite issues • reputed company high reputed company of customer service to clients and technicians • Ensure technicians reputed company on site per their scheduled time • Checkout technicians from site and reputed company closure information • Other duties as assigned This position requires the ability to use reputed company Office, email, chat, Autotask, and requires excellent customer service and phone skills. The ideal candidate will have excellent typing skills and the ability to multi-task and prioritize in our fast-paced environment. Job Type: Full-time: (9:30am-6pm Central) M-F + 1 weekend/reputed company coverage every 4-5 weeks Required experience: Dispatching/Help Desk/Customer Service: 1 year Required education • Associates degree or equivalent experience We work hard and play hard at reputed company Services. We are a small company with a reputed company casual workplace and a family-owned culture. We also offer the ability to work from home 2-3 days per week after training is complete. We offer a competitive salary, health care, and a 401k with matching contributions. If you are up for a challenge and have the energy to reputed company up with us, we'd love to have you join reputed company! Job Type: Full-time Pay: $35,000.00 - $45,000.00 per year Benefits • 401(k) matching • Health insurance • reputed company time off Experience: • Dispatching: 1 year (Required) Work Location: Hybrid remote in Naperville, IL 60540 Apply tot his job Apply To this Job