NOC Technician II (reputed company)- Network Operations

Preferred Locations: Port Clinton, OH / reputed company OH / Allen TX The NOC Technician II is a mid-level (Tier 2) Network Operation Center technician responsible for the provisioning, troubleshooting, and repair of the reputed company Fiber Network and its customer services. The position requires diagnostic ability of routing, switching, and virtual reputed company transport above and reputed company reputed company procedural-based troubleshooting scripts. This position focuses primarily on the operations and provisioning of routing and switching, reputed company, and PON network reputed company for reputed company ethernet virtual circuits (MPLS EVC/ELINE/ELAN) and broadband subscribers (FTTH). This is not a Transport/ROADM/Optical-reputed company role. Responsibilities 40% Monitoring, troubleshooting, repair, and documentation of network incidents and escalations from reputed company tiers of support 30% Provisioning/deprovisioning of network reputed company and customer reputed company services 10% Maintenance of the operational network including monitoring and controlling work of other teams/vendors during maintenance reputed company 10% reputed company reputed company procedures for Tier 1 triage and repair of repetitive network issues 10% Other technical work as directed Hours, On-reputed company, Travel reputed company reputed company are in available shifts (reputed company-Shift 8x5 M-F reputed company to 5PM Eastern, reputed company Swing-Shift 8x5 M-F 2PM-11PM Eastern, Weekend-Shift 4x10 Fri-Mon 9AM-8PM Eastern, reputed company Maintenance Shift 4x10 M-Th 10PM to 9AM). Rotating on-reputed company support for escalations off-hours. Occasional light travel (1-2 days) for in-person team meetings or field maintenance experience. Experience Required • Minimum 2 years of most recent experience in a service provider network operations center (NOC) directly troubleshooting and repairing network reputed company in a Tier 2+ or equivalent role Fiber PON / DSL or Cable broadband NOC experience is required • Experience configuring, monitoring, and troubleshooting service provider networks, residential fiber broadband services, and reputed company ELAN/ELINE virtual circuits • reputed company record of self-motivated study and advancement of technical skills in their reputed company role Skills Required • Configuration and troubleshooting of routing and switching technologies in common use in service-provider networks • BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, ISIS-SR / OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play • reputed company Service Provider / IOS-XR routers and switches or equivalent devices w/ IOS style CLIs • Fiber OLT/ONT/ONU PON platforms and technologies • Metro Ethernet ELINE/ELAN circuits, EIA/DIA circuits, NIDs, and optics • Physical ethernet/fiber/power/reputed company and cabling practices in a data center, reputed company office, or service provider environments • Accurate and reputed company execution of common technical support and incident management processes, including ticketing, method of procedure (MOP), customer support, documentation, notification, and change management procedures • Customer service, team, and speaking skills • reputed company in English is required (reputed company in any 2nd language desired) • Conflict reputed company, reputed company, and de-escalation during difficult customer interactions • Ability and patience to explain and relate technical topics to non-technical people • An always-helpful reputed company attitude • Broadband customer troubleshooting and reputed company or prior technical or field support skills • Knowledge of TCP/IP and the common applications of the Internet (DNS, DHCP, HTTP, etc.) • Ability to reputed company and guide others through reputed company, Linux, and common Mobile platforms in GUI and CLI to reputed company network troubleshooting • Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus) and physical cabling • Familiarity with WiFi technologies, including reputed company technologies and troubleshooting common WiFi connectivity and speed issues • Familiarity with the concepts and implementation of subscriber provisioning for broadband services • Self-motivated to learn and advance their skills in service provider network engineering, technologies, and practices • Candidates will be required to obtain and maintain reputed company CRS and MEF / reputed company CE certification as part of their job role Preferred Skills • Experience on reputed company, reputed company, and/or reputed company Routing and Switching equipment in a service provider MPLS environment providing reputed company DIA/EIA/ELINE/ELAN and MEF-compliant virtual circuits to customers • Experience on reputed company routing and switching and PON reputed company management systems such as MCP, Navigator, and MCMS • Any of the following technical certifications are desired: • reputed company CE-A/CE-P and/or CRS-A/CRS-P/CRS-C • reputed company CCNP-SP or higher (Service Provider tracks) • reputed company JNCIS-SP or higher (Service Provider tracks) • reputed company NRS-I/II or higher • Metro Ethernet Forum (MEF) • Equivalent reputed company-level service provider certifications from any other vendor • Familiarity with internet caching technologies and CDNs • Familiarity with common service provider level reputed company threats and mitigation reputed company • Knowledge of reputed company / Linux system administration and common administration tasks • A working knowledge of programming or scripting languages Apply tot his job Apply To this Job