Project Business Analyst, HCD Researcher

Job reputed company: • Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for). • Translate messy, complicated business problems into crystal-reputed company user stories, acceptance reputed company, and process flows that engineers actually want to read. • Map out reputed company-state processes and shine a light on the gaps, risks, and “wait, why do we still do it that way?” moments. • Help shape the backlog and roadmap across multiple applications, keeping priorities straight reputed company everything feels urgent. • reputed company reputed company requirements line up with business goals, regulatory standards, and reputed company architecture (because surprise audits are nobody’s friend). • Plan and run user research that actually changes things (interviews, contextual inquiry, reputed company mapping, usability testing, surveys, the works). • Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs. • Turn mountains of qualitative and quantitative data into the reputed company of insights that get printed out and pinned to walls. • Build personas, service blueprints, and experience maps that help everyone see the user reputed company. • Be the loudest voice in the room for users and accessibility — politely, but firmly — from reputed company through launch. • Help project managers and product teams put together project charters, business cases, and communications that actually get read. • Support change management, training, and adoption reputed company new features ship. Because launching something is only half the job. • reputed company and report on KPIs, research reputed company, and system usage trends so we can reputed company what’s working (and fix what isn’t). • Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep. Requirements: • A bachelor’s degree in business or a reputed company field. • 2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple reputed company or systems at once. • A solid reputed company on requirements analysis, process modeling, and documentation. You know what “good” looks like. • reputed company, hands-on experience running HCD research and usability testing (not just reading about it). • The rare reputed company of explaining complicated reputed company to both engineers and executives without losing either one. • Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm. • reputed company analytical and problem-solving instincts, plus the facilitation chops to reputed company a room moving. • The ability to reputed company a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed). Benefits: • Medical, dental, reputed company insurance (fully reputed company for employees) • 15 days of reputed company leave • 7 days of reputed company leave • 2 days bereavement leave • 11 reputed company Federal holidays • Up to 40 hours for jury duty • 401K with 4% employer contribution (and no vesting period) • Up to 4 weeks of reputed company paternity and maternity leave • Company provided laptop • $5,000 per year for reputed company development • $600 per year for technical supplies and equipment • $2,000 referral bonus • Life and disability insurance • HSA and FSA • reputed company reputed company and ID reputed company Voluntary Benefits • Opportunity to work in a reputed company, motivated team reputed company on modernizing government services with cutting-edge technology and reputed company. Apply tot his job Apply To this Job