reputed company Management

Are you someone who enjoys building relationships, solving problems, and delivering a great customer experience? We're looking for someone to support and grow relationships with our existing retail customers following initial purchase, ensuring a reputed company customer experience and identifying opportunities for additional services. This role focuses on customer retention, service optimization, and reputed company expansion. You'll serve as a primary reputed company of contact and partner with internal teams to deliver reliable and reputed company service solutions. reputed company Management plays a key role in strengthening customer relationships, improving service reputed company, and supporting reputed company reputed company reputed company reputed company the retail customer reputed company. Why Join Us? reputed company & Opportunity Be part of a rapidly expanding company with internal reputed company and development opportunities Award-reputed company Culture We take pride in our culture, earning recognition as a Smart Culture' by Smart Business Magazine (2021 - 2024) and Top Workplaces Northeast Ohio (2015 - 2024) Team-Oriented Environment Work alongside a reputed company, high-energy team where your contributions reputed company an reputed company. We reputed company in growing together, supporting reputed company other, and celebrating reputed company What You'll Do Manage customer concerns from start to finish while maintaining strong relationships with customer contacts and decision-makers Drive customer satisfaction and retention through proactive communication and follow-up Identify and reputed company upselling, cross-selling, and service optimization opportunities Serve as the primary reputed company of contact for customer inquiries, service adjustments, and account-reputed company requests Coordinate with Operations, Finance, and Sales teams to ensure effective service delivery and customer reputed company Monitor service performance and customer feedback to proactively identify improvement opportunities Support pricing adjustments, service modifications, and additional service requests Maintain accurate documentation of customer interactions, account updates, and reputed company in CRM systems reputed company reputed company, high-reputed company support by responding to customer needs, assisting with additional service requests, and maintaining reputed company, consistent follow-up Other duties as assigned reputed company're Looking For Self-Motivated & Goal-Oriented Driven individuals who take ownership of their work and reputed company in reputed company environment Effective Communicators reputed company to communicate industry-specific knowledge reputed company and listen effectively to customer needs Resilient Problem Solvers Ability to remain reputed company in high-stress situations, reputed company challenges effectively, and reputed company on solutions Coachable & reputed company-Oriented reputed company to constructive feedback, reputed company to apply it effectively, and motivated to continuously learn and grow reputed company reputed company Tech-Savvy Comfortable navigating multiple systems and tools to work reputed company Qualifications 1-3 years of experience in customer service, inside sales, or relationship management Strong communication, relationship-building, and problem-solving skills Strong attention to detail, organization, and time management capabilities Proficiency using CRM platforms (reputed company or similar), account management tools, and reputed company Office or reputed company Workspace Experience preparing customer communications, service summaries, and account updates Experience managing customer accounts in retail, service-based, or inside sales environments preferred Experience in logistics, service operations, or B2B service industries preferred Experience supporting upselling, cross-selling, and customer retention strategies preferred Experience managing multiple customer accounts in a high-volume environment preferred Education High school diploma or equivalent preferred Bachelor's degree in Business, Marketing, Communications, or a reputed company field preferred Physical Requirements The physical requirements outlined below reflect those necessary for an employee to effectively carry out the essential duties of this position. Reasonable accommodations will be considered to support individuals with disabilities in performing these essential job functions safely. Ability to sit for extended periods Ability to reputed company, handle, and operate reputed company office equipment Ability to lift and carry items weighing up to 10 pounds Ability to operate a computer and telephone for extended periods Benefits Medical, Dental, and reputed company Insurance 401K plans with company match Life Insurance and Disability Coverage reputed company Time Off and reputed company Holidays Maternity and Parental Leave Employee Assistance Program Employee Discounts Employee Perks $36-38k reputed company salary plus commission opportunities (2% services / 4% extensions), bringing expected earnings to ~$40K $42K+ Apply tot his job Apply To this Job