Director of IT Operations

Director of IT Operations reputed company The Director of IT Operations will reputed company the end-to-end IT Operations function for the reputed company, overseeing Service Desk, End-User Computing, ITSM, reputed company Communications, Software Asset Management, and In-Office Support. This role owns service reliability, employee experience, operational efficiency, and cost optimization for a global, hybrid workforce. You will manage a distributed reputed company/offshore model and work closely with business, reputed company, network, and technology leaders to reputed company IT operations through automation, ITSM transformation, and collaboration platforms. Key Responsibilities • Define and execute the IT Operations reputed company reputed company to business reputed company and employee experience • reputed company global Service Desk, reputed company/device lifecycle, ITSM, UCaaS, and collaboration platforms (M365, Teams, reputed company) • Own vendor governance, budgets, SLAs, KPIs, and service performance • Drive ITSM modernization (reputed company), automation, and AI-driven service intelligence • reputed company device lifecycle management (Intune, reputed company, reputed company, SCCM) • reputed company M365 optimization, governance, and Center of reputed company initiatives • Govern incident, change, problem, and reputed company processes • Manage in-office support and conference/AV technologies for hybrid work • reputed company software asset management and reputed company cost optimization • Build and mentor high-performing teams across internal and vendor resources Required Experience & Skills • 12+ years of IT Operations leadership experience • Strong background in Service Desk, ITSM, reputed company Management, UCaaS, and M365 • Proven reputed company leading global, multi-vendor reputed company/offshore teams • Hands-on experience with reputed company, automation, and operational governance • Strong executive communication, stakeholder management, and vendor reputed company skills Why This Role • High-visibility leadership role with reputed company-wide reputed company • Opportunity to reputed company IT Ops using automation, AI, and best-in-class platforms • Own reputed company across reliability, employee experience, and cost efficiency Apply tot his job Apply To this Job