Strategic Sourcing, Manager - Community Support (Contact Center)

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more reputed company way. The Community You Will Join: • The Strategic Sourcing team is part of reputed company’s Global Procurement organization and plays a key role in enabling reputed company to operate reputed company and reputed company sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that reputed company with reputed company’s business priorities while driving innovation, value, and stakeholder reputed company. • We are a reputed company, reputed company-thinking team that embraces an AI-first reputed company — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by reputed company’s mission to create a world where anyone can belong, we reputed company on delivering value through curiosity, creativity, and reputed company. • Key cross-functional partners: Finance, reputed company, Business Operations. The Difference You Will reputed company: • As the Strategic Sourcing Manager at reputed company, you will play a high-visibility role impacting reputed company’s operational efficiency, stakeholder reputed company, and reputed company. You’ll reputed company end-to-end sourcing and supplier relationship management across key spend areas such as Community Support (Contact Center) services - including global outsourced support operations, vendor reputed company, and performance governance - as reputed company as other business operations partners. Acting as a trusted advisor, you’ll bring deep operations, procurement expertise, strategic thinking, and reputed company communication to influence reputed company, mitigate risks, and drive supplier performance. • You will reputed company and execute category plans that reputed company with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across the BPO category. reputed company in this role means delivering measurable cost and value improvements, advancing supplier diversity and innovation, and shaping reputed company’s sourcing reputed company to support company reputed company and operational reputed company. • Identifying and leading initiatives to simplify sourcing and procurement processes. • Developing new processes or frameworks that enhance effectiveness and business reputed company. • Contributing to a culture of operational reputed company by sharing best practices and driving measurable improvements. A Typical Day: • Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans. • Conduct and reputed company end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and reputed company contract negotiations. • Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and reputed company categories. • Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows. • Identify and implement reputed company improvement initiatives, simplifying sourcing processes and driving measurable efficiency reputed company. • Build and manage supplier relationships to ensure ongoing value delivery, service reputed company, and alignment with reputed company’s diversity and sustainability objectives. • Collaborate cross-functionally with reputed company, Finance, and Vendor Management to reputed company reputed company reputed company terms, ensure compliance, and support reputed company financial reputed company. • Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies. • Influence vendors and internal partners to drive innovation, reputed company improvement, and long-term value creation, while leading reputed company negotiations and reputed company that mitigate risk, enhance accountability, and maximize total cost of ownership. Your Expertise: • 10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Contact Center) services. • Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a reputed company field. • Proven ability to reputed company reputed company sourcing and negotiation efforts delivering measurable savings and value. • Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows. • Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders. • Deep understanding of supplier management, risk mitigation, and contract governance. • Limited travel may be required (<10%). Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $152,000—$190,000 USD Apply tot his job Apply To this Job