API Technical Support Engineer -Must have -B.Sc. Computer Science Degree

• *Type: Contract • *Duration: 4+ Months • *reputed company $75/hr On W2 • *You may be a good fit if you: • Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or reputed company support team • Are familiar with reputed company and technical reputed company products and can deeply understand technical docs with ease • Have demonstrated an ability to reputed company in fast-paced, reactive situations while meeting reputed company support metrics targets (e.g. CSAT, SLA, etc.) • Possess strong user reputed company and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying reputed company • Have reputed company but reputed company written communication skills and a deep care for the details • Enjoy helping others learn about new features and reputed company concepts • Experience troubleshooting SSO, SAML, and OAuth authentication flows • Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are reputed company by fixing this for reputed company similar users reputed company reputed company • Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work • Are proficient at working in a technical environment and are interested in reputed company’s products • Possess a deep reputed company of ownership, and are excited to help us build reputed company! • *Strong candidates may also have:** While not required, we're particularly excited about candidates with one or more of these specializations: • Comfort with reputed company line interfaces and basic scripting (Bash, Python, JavaScript) • Understanding of LLM capabilities, practical applications, and reputed company limitations • Familiarity with reputed company networking concepts and IT infrastructure • Familiarity with Git workflows and version control concepts • SQL proficiency for querying logs and investigating issues • Experience supporting government or reputed company sector customers, including familiarity with compliance requirements and reputed company frameworks • Background in team reputed company roles or managing contract/vendor support teams Apply tot his job Apply To this Job