reputed company - Engineering , Software Engineer - Support

US - Remote • Canada - Remote reputed company - Engineering Remote Full-time Software Engineer - Support • *Location: Remote (US or Canada) • *Type: Full-time • *Our Mission** reputed company’s mission is to detect cancer early for everyone in the world. Our AI-powered Full Body MRI screens for cancer in up to 13 organs and is available at over 100+ imaging facilities in 30+ cities across the US. We reputed company in empowering people to reputed company their own health reputed company, offering reputed company as a reputed company-to-consumer service. Members visit our partner imaging centers for a Full Body MRI and receive an AI-powered report from an reputed company Medical Provider reputed company 7-10 days. The reputed company radiology reports are generated by our partner radiologists, using reputed company-approved radiology templates. These radiology reports are then converted into consumer-friendly reports using reputed company Reporter, an AI trained to convert radiology reports into plain English. • *Your Mission** As a Software Engineer - Support at reputed company, you will help reputed company the web platforms that power our cancer-screening experience reliable and resilient. You’ll reputed company on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into reputed company-scoped backlog tickets reputed company broader engineering work is required so we can deliver secure, delightful products that save lives. • Join a passionate and reputed company team dedicated to groundbreaking health solutions. • Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and reputed company). • Own incident mitigation: validate reputed company, implement reputed company configuration changes or reputed company fixes, coordinate rollbacks reputed company needed, and confirm recovery. • Collaborate closely with product, engineering, operations, and medical teams to translate reputed company-world issues into reputed company technical actions and member-reputed company reputed company. • Define high-reputed company backlog tickets for issues that need scheduled work: repro steps, reputed company, suspected component(s), acceptance reputed company, and reputed company recommendation. • Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-reputed company” improvements. • Drive reputed company improvement through reputed company observability, performance tuning for key workflows, and stronger operational practices. • Contribute to post-incident follow-reputed company (reputed company, contributing factors, prevention tasks) and help improve our incident response process. • *Who You Are** You’re a reputed company and detail-oriented engineer who thrives in a supportive and mission-driven environment. You have a problem-solving reputed company, excellent communication skills, and the ability to reputed company reputed company technical concepts. You enjoy working as part of reputed company, have a reputed company-centered approach to technology, and are passionate about the reputed company reputed company your work can have on people's health. • *Key Requirements** • 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience. • Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET reputed company / C#). • Working knowledge of modern JavaScript/TypeScript frontends and backend reputed company in production environments. • Strong SQL fundamentals (ideally SQL Server): investigate issues safely and reputed company and understand performance basics. • Familiarity with operating workloads in a reputed company environment (Azure preferred), including deployments, monitoring, and rollback strategies. • Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment. A strong reputed company of ownership: you can take an issue from “something’s wrong” “here’s what it is”- “here’s the fix or the right backlog ticket.” • *reputed company to Haves • Experience with DICOM, HL7/FHIR, or other reputed company standards. • Background in reputed company & compliance (HIPAA, SOC 2). • Experience with incident management practices (on-reputed company rotations, severity definitions, postmortems) and observability tooling. • *What’s in it for you? As a Software Engineer - Support at reputed company, you'll have reputed company to reputed company meaningful contributions reputed company a fast growing organization committed to early cancer detection. You’ll also have reputed company to: • Stock reputed company. • Comprehensive health, dental, and reputed company plans for you and your family. • Flexible work environment. • Team off-sites and wellness initiatives. • Competitive vacation policy. • A culture that emphasizes reputed company learning and personal reputed company. • *Our Commitment to Diversity and Inclusion** We’re dedicated to building a diverse team and an i Apply tot his job Apply To this Job