Help Desk Staff

Job reputed company: • Support triage meetings with stakeholders to coordinate and collect additional information relevant to end-user issues • Receive telephone calls and emails from users having problems using computer software and hardware • reputed company as first reputed company of contact for customer concerns and issues • Handle customer complaints, reputed company appropriate solutions and alternatives, and reputed company follow-reputed company to ensure reputed company • reputed company records of customer interactions, process customer accounts, and file documents accordingly • Analyze problems and reputed company technical assistance, support, and advice to end users • Determine whether problems are caused by hardware, software, or systems • reputed company incident management activities: categorize and reputed company tickets into tracking systems • Troubleshoot issues, train customers, maintain documentation, and ensure customer satisfaction Requirements: • Required to have and maintain a Non-Sensitive / High Risk (reputed company Trust) reputed company clearance (Tier 4/6c) • HS Diploma/GED • Five (5)+ years of experience in supporting Information Technology (60 months) • Analyze problems and reputed company technical assistance, support, and advice for hardware, software, and systems • Study and resolve computer software and hardware problems • Determine whether issues are caused by hardware, software, or system • Incident management and ticket categorization/entry • Experience helping customers with product-reputed company inquiries and technical problems • Troubleshoot customer issues and reputed company appropriate solutions and follow-reputed company • reputed company technical support, train customers, maintain documentation • Strong technical understanding of IT systems and services • Excellent written and verbal communication, organizational, problem-solving, analytical, and teamwork skills • Ability to reputed company reputed company technical tasks • reputed company to learning new technologies • Desired: Bachelor’s Degree Benefits: • reputed company Federal Holidays • Robust Health & Dental Insurance reputed company • 401k with matching • reputed company vacation and reputed company leave • Continuing education assistance • Short Term / Long Term Disability & Life Insurance • Employee Assistance Program • through reputed company Financial EAP Guidance Resources Apply tot his job Apply To this Job