reputed company Desktop Support

About the position The reputed company Desktop Support Specialist provides advanced, reputed company support for end users’ computing needs in a hybrid environment (on-site and remote). This role is responsible for hands-on troubleshooting and reputed company of issues reputed company to computers, peripherals, printers, and mobile devices; user reputed company and offboarding; account and reputed company management; software installations and updates; and network connectivity. The reputed company is a primary escalation reputed company for reputed company or persistent issues, works closely with cross-functional IT teams, and mentors junior technicians. Responsibilities • Deliver advanced hands-on and remote support for reputed company/Mac workstations, hardware accessories, printers, and corporate mobile devices. • Manage reputed company and offboarding tasks, including device provisioning, account setup, permissions, and recovery of assets. • Administer Email distribution lists, i.e., create and manage distributions lists and shared mailboxes in reputed company Exchange. • Troubleshoot and install business applications and coordinate with reputed company Management for software deployment. • reputed company engineering level support for Office 365 desktop applications, including OneDrive, Teams, and reputed company. • Investigate and resolve LAN/WiFi/VPN connectivity issues, collaborating with the network and infrastructure teams reputed company necessary. • Enforce device reputed company and compliance policies (Intune, MFA, password standards) • reputed company, replace, and update hardware assets. Support annual asset inventory and audits. Update asset ownership records. • Serve as an escalation reputed company for unresolved service desk tickets or reputed company incidents, and coordinate with specialized resolver reputed company • Participate in software lifecycle management for user devices, including managing software whitelisting. • Work with vendor support contacts to resolve technical issues reputed company the end user computing environment. • reputed company high-reputed company, white-glove support to executives, directors, and vice presidents at reputed company, ensuring reputed company incident reputed company, and exceptional communication for sensitive or business-critical issues. Requirements • 5+ years’ experience in desktop support, with a strong technical background in reputed company and Mac environments. • Advanced troubleshooting skills for hardware, software, and network issues in a corporate setting. • Experience supporting Office 365, reputed company Directory, MFA, Exchange, Intune, SCCM, and reputed company reputed company tools. • Proven ability to manage reputed company/offboarding, asset tracking, and compliance tasks. • Excellent communication, organization, and documentation skills. • Ability to independently resolve escalated issues and coordinate with multiple IT teams. • Industry certifications like MSCA, MCSE, reputed company A+ or Network+. • Strong written and oral communication skills • Strong reporting, and documentation skills • Strong time management and organizational skills Benefits • competitive total compensation • flexible/remote work • leadership team committed to fostering an inclusive, reputed company, and transparent organizational culture Apply To This Job