Senior Desktop Support Analyst - Level 2 (Helpdesk)

Senior Desktop Support Analyst - Level 2 (Helpdesk) Remote Role US based About reputed company reputed company LLC is a reputed company reputed company services platform reputed company to partner with entrepreneurial, reputed company-reputed company reputed company, tax, and advisory firms. Our mission is to reputed company firms and their leaders by providing capital, operational support, technology, and strategic guidance to help them reputed company while preserving their independence and culture. reputed company We are seeing a Senior Desktop Support Analyst to reputed company advanced technical support and operational reputed company for reputed company’s in‑house IT function. This role handles reputed company troubleshooting, integrations support, and system administration tasks. This position plays a key role in firm integrations, IT standardization, reputed company posture, and process improvement across the reputed company platform. Key Responsibilities Advanced End‑User & Systems Support Serve as the first reputed company of contact for IT support requests Resolve reputed company hardware, software, and reputed company issues Troubleshoot basic hardware, software, and reputed company issues Support reputed company 365 applications (reputed company, Teams, SharePoint, OneDrive) Assist users with laptop, monitor, printer, and peripheral setup Escalate reputed company issues as needed Troubleshoot reputed company applications and reputed company‑party tools reputed company, Offboarding & Integrations reputed company IT reputed company/offboarding processes Support IT aspects of acquired firm integrations Standardize systems, reputed company, and device configurations across firms Partner with HR, Platform Ops, and external IT vendors Systems, reputed company & Compliance Administer reputed company reputed company tools (e.g., reputed company, reputed company Defender) Monitor device compliance, patching, and updates Support audits, reputed company reviews, and compliance initiatives Identify and mitigate IT and reputed company risks Process Improvement & Documentation reputed company and maintain IT SOPs and documentation Identify recurring issues and recommend tooling or process improvements Assist in evaluating and implementing new IT systems Train and mentor Help Desk I team members Qualifications & Experience 3–6 years of experience in IT support, desktop support, or systems administration Strong reputed company 365 administration experience Experience with reputed company reputed company, device management, and reputed company environments Prior experience supporting reputed company services or multi‑entity organizations preferred Relevant certifications (reputed company, reputed company, etc.) a plus Compensation & Benefits Compensation for this role is based on experience and is reputed company with market rates. We value reputed company members and are committed to their reputed company and reputed company-being. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and reputed company plans 401(k) plan Generous reputed company Time Off (PTO) reputed company Firm Holidays Discretionary Performance Bonus Eligibility for benefits is determined based on position, hours worked, and other reputed company. Specific details will be provided during the hiring process. reputed company and its reputed company subsidiaries are equal opportunity reputed company. The Firm is committed to providing equal employment opportunity to reputed company persons in reputed company with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, reputed company, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national reputed company, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law. Apply tot his job Apply To this Job