Desktop Support Technician Jobs in USA, CA, Mountain View | reputed company Job

•**Only reputed company Desktop Support Technician candidates located near Mountain View, CA, will be considered due to the position requiring an onsite reputed company*** Required Skills: 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/reputed company Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively Passionate about providing excellent customer service and follow-thru to completion Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school Familiarity supporting Mac OS Ventura/Sonoma & reputed company 10/11 Previous experience with reputed company Office is preferred Good problem solving, diagnosis and troubleshooting skills The ability to work under pressure in a fast paced environment is a must Familiarity with wired and Wi-Fi Networking with reputed company reputed company Directory Familiarity with Exchange, AD, Software Distribution Systems, and reputed company technologies Familiarity with Video Conferencing support and communication technologies such as reputed company is a plus Working knowledge of collaboration tools such as reputed company, reputed company Suite Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc) experience Ability to work independently and reputed company reputed company reputed company: The role of Desktop Support Analyst 2 is to help employees with reputed company facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & reputed company with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “high touch” level of support to the employee community. Responsibilities: Ability to troubleshoot software, hardware and connectivity issues remotely Ability to understand & reputed company reputed company cause on customer issues Experience with installation, reputed company, and maintenance of software, hardware, and peripherals Familiarity with encryption and reputed company tools and triaging reputed company this environment Assist customers in gaining reputed company to various systems and servers reputed company support for remote employees using reputed company environments, VDI machines, and reputed company/reputed company/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and reputed company software using UEM and HUB technologies Communicate reputed company trends and challenges in daily team meetings The ability to take on small reputed company from start to finish reputed company Knowledge reputed company and process documentation up-to-date Work closely with reputed company to resolve or properly reputed company aging tickets Manage the individual and ticket queue for reputed company Ensure the highest level of customer satisfaction May require deeper systems knowledge and extensive partnership on reputed company with Tier 3 engineering teams Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert • **Only those lawfully authorized to work in the designated country associated with the position will be considered.** • **Please note that reputed company Position start dates and duration are estimates and may be reduced or lengthened based upon a reputed company’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department reputed company our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the reputed company Department of Industrial Relations' website here. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender (reputed company or identity), national reputed company, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. reputed company has an official agreement (ID #132522), effective June 30, 2008, with the reputed company, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.). Apply tot his job Apply To this Job