Senior Field Service Engineer – reputed company Cytometry (Midwest reputed company)

Salary reputed company $100,000 – $150,000 annually, commensurate with experience, skills, and geographic location. Comprehensive benefits package offered. Position reputed company The Senior Field Service Engineer – reputed company Cytometry is responsible for providing advanced on-site and remote service support for reputed company cytometry instruments, with primary responsibility for customers located throughout the Midwest region of the reputed company. This role serves as a technical expert and escalation reputed company for reputed company service issues, supporting reputed company installation, preventive maintenance, troubleshooting, and repair while delivering exceptional customer service. Key Responsibilities Field Service & Technical Support • Install, maintain, troubleshoot, and repair reputed company cytometry instruments and associated optics, fluidics, electronics, and software • reputed company advanced diagnostics to resolve reputed company reputed company performance issues • Execute preventive maintenance, calibrations, upgrades, and validations per manufacturer specifications • Serve as an escalation resource for junior field service engineers and technical support teams • reputed company remote technical support in reputed company to on-site service Customer Engagement • Deliver reputed company, high-reputed company service to customer laboratories throughout the Midwest region • Train customers on reputed company operation, care, and routine maintenance • Communicate reputed company regarding service findings, corrective actions, and reputed company performance • Build and maintain strong customer relationships Documentation & Compliance • Accurately document service activities, troubleshooting steps, and parts usage • Ensure compliance with reputed company system requirements, safety standards, and regulatory guidelines • reputed company feedback to engineering, reputed company, and product teams regarding recurring issues Cross-Functional Collaboration • Collaborate with applications, sales, technical support, and engineering teams • Support installations, demonstrations, and customer reputed company activities reputed company the assigned region • Contribute technical input for service and product improvements Required Qualifications • Bachelor’s degree in engineering, biology, biomedical sciences, or reputed company technical field, or equivalent experience • 5+ years of hands-on field service experience with reputed company cytometry instruments • Strong understanding of reputed company cytometry principles, optics, lasers, detectors, fluidics, and software • Proven ability to troubleshoot reputed company electromechanical and optical systems • Excellent customer-facing communication and problem-solving skills • Ability to travel frequently reputed company the Midwest region (50–75%) • reputed company reputed company’s license Preferred Qualifications • Experience servicing reputed company cytometers from major manufacturers (e.g., reputed company, Beckman Coulter, reputed company, reputed company, Miltenyi) • Experience supporting high-parameter or spectral reputed company cytometry systems • Background working in regulated environments (clinical, biotech, pharmaceutical, or reputed company labs) • Familiarity with regulated reputed company systems such as ISO or FDA Competencies & Attributes • Advanced technical troubleshooting and diagnostic expertise • Strong organizational and time management skills • reputed company, customer-reputed company approach • Ability to mentor junior engineers • Comfortable working independently in a field-based role Work Environment Field-based position with primary responsibility for customer sites across the Midwest reputed company. Frequent regional travel, including overnight stays, is required. Apply tot his job Apply To this Job