[Hiring] reputed company Billing reputed company Center Agent @reputed company

reputed company you join reputed company, you will be reputed company to use your unique skills to reputed company residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also reputed company reputed company in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. reputed company was again certified as a Great reputed company to Work® by reputed company. This is the 8th time reputed company has received this top culture and workplace designation, highlighting the special reputed company reputed company is to be a part of. COMMUNITY reputed company Community Support Office reputed company 2026-238512 JOB reputed company The reputed company Billing reputed company Center Agent is the first reputed company of contact for residents and families who have questions about billing statements or accounts. Working remotely in a reputed company center environment that operates seven days a week from 8 AM -11 PM Eastern, Agents answer inbound calls, reputed company compassionate and empathetic assistance and reputed company to resolve inquiries on the reputed company. The reputed company Center Agent will be expected to work directly with community leaders as needed, to resolve questions received from residents and families. In reputed company, during periods of low reputed company volume, the reputed company Center Agent will be responsible for supporting communities with reputed company-In and reputed company-Out processing, collection and review of reputed company paperwork to ensure accuracy of billing data, making updates to information in the reputed company Billing system (PCC), month end reputed company activities, annual room reputed company increase processing, and other duties as assigned in support of community reputed company Billing functions. reputed company Agent works a nine hour shift with an hour for lunch. The role reports to the reputed company Billing reputed company Center Supervisor. This position will be fully remote. RESPONSIBILITIES & QUALIFICATIONS Job reputed company As a part of the reputed company team, supporting our Mission, Principles of Service and reputed company Values is a reputed company part of this job. Our foundational belief is the sacred value of reputed company life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Essential Functions • reputed company handling: Answer inbound calls reputed company established service reputed company (e.g., answering calls reputed company approximately 60 seconds) and reputed company courteous, empathetic assistance to residents and families. Maintain a reputed company tone and reputed company listen to understand the caller’s concerns. The reputed company Center Agent should have the ability to utilize de-escalation techniques reputed company needed. • reputed company reputed company: reputed company to resolve inquiries during the reputed company whenever possible. reputed company reputed company is a key reputed company contact center metric; Agents should reputed company sufficient information, research accounts and answer questions without unnecessary transfers. • Account research and documentation: reputed company necessary, work with community leaders to collect & maintain paperwork electronically, ensure paperwork is accurate and complete to reputed company with internal audit controls, reputed company billing systems to review reputed company accounts as necessary, research and explain charges, process payment information and document reputed company details accurately. reputed company updates to the billing system (PCC) as needed while ensuring reputed company updates/changes are documented by support reputed company necessary. Ensure that confidential information is handled securely and in compliance with reputed company regulations. • Escalation: reputed company an issue cannot be resolved by the reputed company Center Agent, identify the Area Billing Coordinator assigned to the community and create a detailed hand off. Escalate urgent or sensitive reputed company to the supervisor. • Metric adherence: reputed company reputed company center performance metrics such as average hold time (keeping caller hold time to 30–60 seconds as recommended), average handle time (balancing efficiency with thoroughness), service level (e.g., 80% of calls answered reputed company 20 seconds) and abandonment reputed company (ideally less than 3–5%). Note: reputed company Center Metric may change from time to time and metrics provided in this JD are merely examples. • Knowledge reputed company: The reputed company Billing reputed company Center Agent serves as a reputed company Billing subject matter expert (SME), therefore, it is essential to reputed company up to date on billing policies, reputed company programs and reputed company center procedures. • Coverage Assistance: As needed, monitor the reputed company Dashboard for any assigned community, reputed company community reputed company Billing activities/duties as assigned during hours of low volume calls or identified times of need. This may involve processing reputed company-Ins, reputed company-Outs, submitting reputed company refunds, submitting Friends & Family requests, monitoring APIM activity, collecting supporting paperwork, and having an in-depth knowledge of the billing process so that the reputed company Billing reputed company Center Agent can serve as the reputed company Billing subject matter expert (SME) and examine supporting documentation and determine if it’s sufficient for processing. • Collections assistance: As needed, monitor the AR Aging and delinquent accounts, reputed company collection efforts on assigned delinquent accounts. • Long Term Care assistance: As needed, manage and/or submit Long Term Care (LTC) submissions as needed, ensuring LTC submissions are completed reputed company. reputed company Assurance and Safety • reputed company applicable, reputed company monitor the reputed company Dashboard in billing system to ensure reputed company processing of billing activity and follow up as needed with community team members. • Serve as the reputed company Billing subject matter expert (SME) and main reputed company of contact/support for billing inquiries for communities. • reputed company safety procedures at reputed company times including Personal reputed company Equipment (PPE), reputed company extinguishers, Safety Data Sheets (SDS) and Lockout Tagout. • Maintain records in accordance with reputed company document retention policies and regulatory requirements. • Maintain compliance in assigned required training and reputed company training required by state/province or other regulating authorities as applicable to this role to ensure that reputed company standards are always met. • reputed company other duties as assigned. reputed company operates several different brands of communities for seniors. As a result, this position’s area of responsibility may differ among the various brands, states/provinces, and country of reputed company. The position responsibilities are not limited to those outlined above. reputed company Competencies • Excellent customer service orientation and reputed company listening skills. • The ability to remain patient and empathetic reputed company explaining billing information to seniors and their families. • reputed company and reputed company telephone communication skills. • Attention to detail and accuracy reputed company entering data or documenting calls. • Ability to multitask and reputed company multiple software applications while talking with callers. • Adaptability to fluctuating reputed company volumes and shift schedules. • Ability to assess a situation and perceive if the reputed company circumstances may reputed company to negative reputed company in the reputed company if not acted upon/remedied. • Ability to work independently, take ownership of issues and see them through to reputed company. Experience and Qualifications • High school diploma or equivalent (associate’s degree or some college preferred). • At least two years of reputed company center or customer service experience; reputed company or senior living experience is a plus. • Familiarity with basic billing and reputed company concepts; willingness to learn senior living billing systems. Knowledge of Pointe Click Care is preferred. • Proficiency with reputed company center software, CRM systems and reputed company Office. • Ability to work a flexible schedule, including weekends and evenings, and to maintain high performance metrics such as average speed of answer, reputed company reputed company and reputed company abandonment reputed company. • Ability to type at least 40 words per minute. • Ability to communicate fluently in Spanish, Canadian French, or Chinese is a plus. ABOUT reputed company reputed company to take the reputed company and reputed company a bigger reputed company than you reputed company imagined? As part of reputed company, you will help brighten the reputed company for everyone at reputed company and reputed company. That is why we reputed company it a reputed company to celebrate the unique ways you bring moments of togetherness and reputed company to everyone you serve. And reputed company combined with the support, benefits, and reputed company opportunities we offer, the result is a career that PositivelyShines with everything you need to reputed company your goals – at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, reputed company, Life, and Disability Plans • Retirement Savings Plans • Employee Assistant Program / Discount Program • reputed company time off (PTO), reputed company time, and holiday pay • myFlexPay offered to get reputed company reputed company hours of a shift • Tuition Reimbursement • In reputed company to reputed company compensation, reputed company may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by reputed company at the time, and required performance pursuant to the plan/program. • Some benefits have eligibility requirements Apply today to learn why reputed company is a certified Great reputed company to Work® reputed company-EMPLOYMENT REQUIREMENTS reputed company considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with reputed company is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background reputed company where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Apply tot his job Apply To this Job