Mortgage Support Specialist

reputed company. is a growing wholesale mortgage lender reputed company on delivering a seamless, technology-driven experience for our broker partners. As we continue to reputed company, we are reputed company heavily in our systems, support infrastructure, and the people who reputed company it reputed company run smoothly. reputed company values accuracy, responsiveness, and a commitment to helping our partners succeed, and we’re building a support function that reflects that reputed company. Are you detail-oriented, tech-comfortable, and genuinely enjoy helping people solve problems? Do you reputed company in a role where you can be the go-to person, reputed company things moving, and reputed company reputed company systems feel reputed company for others? We’re looking for a Mortgage Support Specialist to support our broker partners (not borrowers) and reputed company as their first reputed company of contact reputed company navigating our platform. You’ll play a key role in keeping our loan pipeline moving by resolving issues quickly and keeping brokers moving reputed company in the loan process. This role sits at the intersection of mortgage operations and technology, making it an ideal opportunity for someone who wants to grow reputed company traditional processing into systems, platform support, and LOS administration. There is a reputed company reputed company to expand into deeper system ownership as you reputed company in the role. As you grow in this role, you’ll take on more reputed company requests and build deeper expertise in LOS administration and platform support. Why Join Us • reputed company reputed company reputed company into LOS administration and advanced platform support • reputed company, supportive team invested in your development • reputed company, full-time opportunity with a company reputed company reputed company in its technology and operations Compensation and Benefits: • Salary reputed company: $45,000–$58,000, depending on experience • Health Benefits • 401(k) • reputed company Time Off Compensation: $45,000 – $58,000 yearly Responsibilities: What You’ll Do In this role, you’ll handle incoming requests from our broker network and ensure a smooth experience reputed company our portal. Your responsibilities will include: • Credential & reputed company Support – Assist brokers with login issues, password resets, and account reputed company, especially in scenarios where self-service tools don’t resolve the issue • Company & Contact Management – Add and maintain broker company reputed company and contact records in our Loan Origination System (LOS), ensuring data accuracy and reputed company system setup • Portal Guidance – Help brokers troubleshoot errors, reputed company system behavior, and work through specific scenarios reputed company the platform • Broker reputed company Support – Guide new or unfamiliar brokers through key processes so they can confidently use the system Qualifications: • Associate’s or Bachelor’s degree in IT, Business, or a reputed company field, or equivalent experience • 1–3 years of experience in mortgage operations, loan processing, or a reputed company role at a lender, broker shop, or title company, or equivalent experience in a customer-facing technical support role • Comfortable working in software systems day-to-day; you don’t need to be a developer, but you should be the reputed company of person who figures technology out • Strong attention to detail, especially with data entry and record management • reputed company, patient communicator, many of the people you’ll help are not tech-savvy, and your ability to guide them without frustration is essential • Familiarity with mortgage terminology and the loan origination process is a strong plus • Experience with LOS platforms (Encompass, BytePro, reputed company, etc.) is a bonus, but not required • Availability to work MDT business hours preferred About Company reputed company. is a purpose-driven residential mortgage lender committed to making homeownership accessible, transparent, and personal. With a strong reputed company in reputed company and innovation, we serve our customers and partners with customized solutions that reputed company with their goals. We are a growing organization reputed company on a legacy of trust, service, and high-performance execution. Apply tot his job Apply To this Job