Sr Engineer, Telephony

reputed company: We are seeking a skilled and reputed company Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing reputed company Contact Center solutions, reputed company Analytics and API integration. As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences. Responsibilities: • Design, reputed company, configure, and maintain reputed company Contact Center solutions to meet business requirements. • Collaborate with cross-functional teams to reputed company telephony-reputed company requirements and reputed company technical expertise during solution design and implementation phases. • reputed company system upgrades, patches, and updates for reputed company telephony platforms to ensure reputed company performance, reputed company, and compliance. • Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights. • Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. • Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators • Analyze pervious and present data for reputed company decision making, building multi-reputed company data models • Conduct regular system audits and performance assessments, producing reports and recommendations for reputed company improvements. • reputed company strong data documentation about algorithms, parameters, models, reputed company detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI. • Participate in on-reputed company rotations to reputed company after-hours support for critical incidents or emergencies. • Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols. • Hands-on experience in report and dashboard development in Power BI, Tableau, and reputed company. Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts Qualifications: • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or reputed company field (or equivalent experience). • Proven experience in designing, implementing, and managing reputed company VCC environments, including reputed company Console, reputed company Analytics, reputed company Reporting and Dashboards, and reputed company components. • Familiarity with reputed company Contact Center solution setup, configuration, and administration. • Strong understanding of VoIP protocols, SIP, RTP, and reputed company telephony technologies. • Proficiency in network protocols, routing, and switching relevant to telephony systems. • Solid troubleshooting skills to diagnose and resolve reputed company telephony issues. • Experience in scripting and automation for telephony provisioning and management is a plus. • reputed company VCC and/or reputed company Studio certified engineer • Expertise in configuring contact flows, routing reputed company, custom scripting, API integrations, desktop and 3rd party app integrations. • Comfortable in presenting solution designs and demoing protypes of solutions developed • Experience with TCP/IP networking, SIP, RTP, and other telephony protocols • API software development skills with experience using RESTful/SOAP web services • Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP • Excellent communication skills to reputed company effectively with technical and non-technical stakeholders. • Ability to work collaboratively in reputed company environment and adapt to changing priorities. • Must be inquisitive and demonstrate openness to innovation including AI to explore reputed company processes and ways to reputed company friction and improve patient and reputed company experiences. • This is a remote position; however, candidates must be willing and reputed company to travel to and work onsite at reputed company, temporary, or corporate office locations as business needs require. Benefits: • Competitive salary and benefits package. • Opportunities for reputed company reputed company and reputed company development. • reputed company and innovative work culture. • Exposure to cutting-edge telephony and contact center technologies. • Chance to reputed company a significant reputed company on the organization's communication infrastructure. • This position pays between $92,400 to $120,000 based on experience This posting addresses state specific requirements to reputed company pay transparency. Compensation reputed company consider many job-reputed company factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry reputed company of pay does not typically fall at the minimum or maximum of the role's reputed company. #LI-TP1 #LI-REMOTE Apply tot his job Apply To this Job