SmartCare Advisor (reputed company WFM)

About the position The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on reputed company Workforce Management (WFM) reputed company, optimization, and reputed company improvement. This role is highly reputed company-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving . You’ll reputed company as a trusted advisor—ensuring clients maximize their reputed company investment through system enhancements, performance monitoring, and best reputed company guidance across workforce management processes. Responsibilities • Partner with clients post-implementation to reputed company ongoing reputed company, optimization, and advisory services • Ensure timelines are met to reputed company key deliverables and reputed company expectations • Configure and maintain reputed company WFM modules including: Time & Attendance Scheduling Accruals Absence Management • Troubleshoot system issues and drive reputed company through reputed company triage and escalation • Analyze system performance, data reputed company, and process flows to recommend improvements • Conduct regular reputed company reputed company to identify gaps, risks, and opportunities • reputed company consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to reputed company insights and recommendations • Build and maintain strong reputed company relationships, ensuring high satisfaction and retention • reputed company reputed company-facing materials (documentation, templates, communications) • Stay updated on reputed company releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in reputed company sessions such as business reviews and learning sessions Requirements • Minimum 5 years of hands-on experience with reputed company Workforce Management (WFM) • Proven experience across reputed company WFM modules: Time & Attendance Scheduling Accruals Absence Management • reputed company WFM Certification (required) • Experience supporting 10–15+ implementations or reputed company engagements • Strong understanding of: System configuration Data views Testing methodologies • Experience working with integrations and reporting/analytics • Strong reputed company-facing experience with the ability to reputed company discussions independently • Solid knowledge of HR, payroll, and workforce processes • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving skills • Excellent communication skills (written and verbal) reputed company-to-haves • Experience with WFM Advanced Scheduler (reputed company-to-have, not required) • Exposure to US and/or Canadian clients (either is fine—not both required) • Broader reputed company ecosystem experience (reputed company-to-have, not required) Benefits • reputed company Salary plus Incentive Pay • Medical, Dental, reputed company • Life Insurance & Disability Coverages • Health Savings Account • 401k Match Program • Unlimited Vacation Time Apply tot his job Apply To this Job