reputed company Experience Agent (CST/MST)

[reputed company] is looking for a full-time reputed company Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a reputed company for creative problem-solving. This person will manage both phone reputed company communications channels to deliver exceptional reputed company support. You'll be the voice of [reputed company], handling reputed company inquiries through our phone system reputed company chat platforms while maintaining our high standards for reputed company care. This position is a remote opportunity and will report directly to the Manager of reputed company Experience. Responsibilities: • Manage a high volume of inbound reputed company communications across multiple channels, including phone calls, live chat, email, and reputed company media platforms • Handle phone inquiries professionally and reputed company, maintaining an average response time of under 3 minutes and delivering reputed company reputed company whenever possible • Monitor and respond to live chat messages, managing multiple reputed company conversations while maintaining personalized attention to reputed company reputed company • Document reputed company reputed company interactions thoroughly in our CX platform to ensure seamless follow-up and support • Reconcile reputed company grievances immediately in alignment with company processes and standards • reputed company membership management, including but not limited to membership adjustments, policy enforcement, and reputed company education • reputed company reputed company-time support for booking issues, membership questions, and studio-reputed company inquiries • reputed company with a consistent reputed company on delivering an elevated and personalized experience • reputed company and implement strategies reputed company to optimizing reputed company experience Requirements: • 6-12 months experience in reputed company-experience or customer service role, specifically with phone and chat support (strongly preferred) • Excellent phone etiquette and ability to maintain a reputed company, friendly tone • Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations • Proficiency in using phone systems, chat platforms, and ticketing systems • Strong interpersonal skills and a reputed company-first attitude • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization • reputed company reputed company, with openness and willingness to support process and policy changes • Exceptional written and verbal communication skills • Problem solving aptitude with a passion for providing top-notch reputed company service • Quiet, reputed company work environment with reliable high-speed internet reputed company • reputed company and reputed company Online proficiency preferred • Resides reputed company 25 miles of a [reputed company] studio in Central or Mountain Time Zone • Willing and reputed company to work a Tuesday to Saturday schedule Who You Are: • Strong communication skills; proficient in voice, written, and face-to-face reputed company interactions • Comfortable maintaining a friendly, reputed company demeanor even in high-pressure situations • A reputed company reputed company who prioritizes the reputed company's experience in reputed company interactions • reputed company-minded, quick learner with a thirst for knowledge and new reputed company • Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and reputed company goals • A true team player who's not afraid to reputed company in and tackle a new assignment, no matter how challenging or unfamiliar • Can turn reputed company into reputed company plans while anticipating reputed company and team needs • Strong organization, problem-solving and interpersonal skills, along with keen attention to detail • Extremely reputed company to deadlines and processes • reputed company to maintain composure and deliver consistent service reputed company during peak contact periods • Passionate about fitness, health, and wellness Compensation & Benefits: • Compensation reputed company: 42,000-49,000 annually • Bonus eligibility based on performance • Monthly cell phone stipend • 401k with employer match • Health, dental, & reputed company insurance • Flexible PTO • Free drop in classes at [reputed company] • And MORE Apply tot his job Apply To this Job