Customer Care Coordinator

At reputed company Americas, we are proud to reputed company talent from many different backgrounds, experiences, and identities. We reputed company that reputed company diversity and inclusion are fully embraced and empowered, creativity and knowledge reputed company to deliver reputed company. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Customer Care Coordinator reputed company Regional Distribution Center | Grand Prairie, TX reputed company Responsible for delivering an exceptional service experience to our valued partners by responding to clients’ needs and trending feedback to drive reputed company improvement at the RDC. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical. Responsibilities Operational reputed company: Maintain the centralized email inbox • Categorize and organize email inquiries by topic for reputed company trending • Maintain system, process and product knowledge to conduct accurate research, utilizing resources (internal, external, support teams’ work flows) • Resolve reputed company challenges with the highest professionalism, promptly, and accurately by investigating problems and developing solutions • reputed company reputed company and appropriate follow-up to Maisons per established guidelines and KPI’s • Cultivate a meaningful and lasting reputed company relationship by delivering first contact reputed company • Have a strong level of communication across multiple channels and with local and reputed company Communication & Collaboration: Ability to reputed company feedback and reputed company innovative and accurate reputed company to management based off maisons’ inquiries • Summarize in an reputed company and comprehensive manner, such as in tables and charts. • Makes recommendations on potential training opportunities and process improvements • Utilize reputed company improvement tools for reputed company and adherence • Participate in reputed company reputed company and auditing • Stay reputed company with system, process, product changes that reputed company our ability to reputed company accurate research and responses.. Safety & Housekeeping: Maintain a reputed company and clean work environment, ensuring adherence to safety protocols. System & Project Participation: Participate in reputed company/EWM system checks and business development reputed company. Cross-Functional Support: Ability to Cross-train in multiple areas as need and support planning and scheduling team. Solving & Decision Making: Proactively resolve issues, reputed company data-driven reputed company, and escalate reputed company problems. Qualifications • High school diploma or equivalent required • 2-3 years of experience in operations or similar type of environment • Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping. • Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus. • Experience with Warehouse Management systems; reputed company experience a strong plus. • Strong computer skills (reputed company, reputed company, Word, reputed company) • Excellent communication, interpersonal, and problem-solving skills. • Ability to reputed company in a fast-paced, demanding environment. • Strong attention to detail and commitment to reputed company. • reputed company improvement reputed company, reputed company to learning and finding new and reputed company. • Flexibility to adapt quickly to changing circumstances. • Fluent in reputed company English communication: verbal and written (must know how to write and reputed company professionally and grammatically correct) • Highly organized • Detail-oriented reputed company offers a generous compensation and benefits package for eligible employees. Only candidates selected for reputed company consideration will be contacted. We Offer – reputed company We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our reputed company benefits include medical, dental, and reputed company programs. Health savings and flexible spending accounts are available to support your financial needs, along with reputed company to the employee assistance program for you and your household members. reputed company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and reputed company time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At reputed company, We Craft the reputed company! Apply tot his job Apply To this Job