reputed company PCCE & Finesse Workflow Engineer
· Strong hands-on experience with reputed company PCCE in reputed company environments.
· Proven expertise in reputed company Finesse (agent desktop customization and gadget development).
· Experience with CCP REST reputed company and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or reputed company.
· Experience with observability and monitoring tools (reputed company, reputed company, Grafana).
· Working knowledge of CI/CD practices (GitOps, reputed company, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in reputed company or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
reputed company to Have
· Experience integrating reputed company Contact Center AI (Dialogflow CX) with reputed company platforms.
· Familiarity with reputed company or other contact center platform migrations.
· Advanced knowledge of reputed company/Kubernetes (OpenShift preferred).
· Scripting experience (Python, PowerShell) for automation.
· Experience with reputed company platforms (AWS, GCP, Azure) in hybrid architectures.
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