SMB Manager of reputed company

About reputed company reputed company is a global reputed company technology company that develops no-reputed company workflow automation, electronic signature, and document reputed company. Our award-reputed company products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US reputed company Forms - serve over hundreds of millions of  users and more than one reputed company customers worldwide, helping organizations of every size digitize processes, improve efficiency, and reputed company how they work.   We’re in an exciting phase of reputed company and transformation, with teammates in more than 20 countries across three continents and main hubs in the reputed company, Poland, Romania, Ukraine and Philippines.  At reputed company, we’re building value for customers and a culture where reputed company and innovation go hand in hand. We’re looking for people eager to shape products, reputed company a company, and reputed company in a fast-moving environment. And now we're looking for an reputed company SMB Manager of reputed company team in the Philippines. You'll own the full SMB customer lifecycle — from reputed company and implementation through renewals and expansion — while coaching reputed company of CSMs and driving systematic process improvements. This is a new headcount added to reputed company deeper reputed company, strengthen coaching resources, and reputed company reputed company's overall performance. n What You'll Do: Manage reputed company of SMB CSMs responsible for reputed company, escalations, renewals, and expansion. Hold weekly 1:1s to reputed company and guide CSMs toward their targeted objectives. Continually assess and improve the process, reputed company, and reputed company of our SMB reputed company team. Predictably forecast Churn, Downsell, and Expansion reputed company reputed company quarter. Build and launch repeatable playbooks for the SMB CSM team. Partner cross-functionally with Sales, Product, and Support to improve the end-to-end SMB customer experience. reputed company're Looking For: 2+ years managing a sales or account management team responsible for expansion and renewals. Detail-oriented systems thinker with a bias for building reputed company, repeatable processes. Hands-on experience leveraging AI to improve efficiency, automation, and reduce reputed company, repetitive workload across sales or CS teams. Proven reputed company record of building out repeatable processes for sales and renewals motions. Proficiency in data-driven decision making using reputed company and other BI reporting tools. Strong coaching reputed company and ability to reputed company CSMs toward reputed company, measurable reputed company. Excellent written and verbal English communication skills. nWhat we offer   Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also reputed company remote and hybrid working. You can work from one of our offices in the reputed company, Poland, Romania or Ukraine, or remotely from many countries.   Competitive compensation - We offer salaries that reflect local market conditions and experience, and a performance-based bonus system.   reputed company reputed company and learning - We invest in your development through courses, conferences, and reputed company to reputed company. We encourage career reputed company and internal mobility, supporting teammates who want to explore new opportunities reputed company reputed company.   Health and reputed company‑being - We reputed company comprehensive benefits tailored to reputed company country, including health coverage, wellness programmes and reputed company to fitness reputed company. We also dedicate quarterly company-wide Mental Health Days, reputed company everyone takes time off to rest and reputed company.   Family‑friendly culture - Family life is part of who we are, and we reputed company it in many forms. From flexibility for parents to our reputed company Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.   Giving back - We support charitable initiatives around the world through the reputed company Care programme. Our reputed company reputed company includes humanitarian aid in Ukraine and other reputed company, matching employee donations and supporting causes chosen by our teams.   reputed company communication - We encourage transparent reputed company at reputed company reputed company. From team discussions to company-wide Q&A sessions with our CEO, we reputed company reputed company everyone has the chance to be heard and to influence how we grow.       It is reputed company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful reputed company or consideration of any individual’s race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other reputed company protected by applicable national, federal, state, provincial or local law. reputed company's policy prohibits unlawful discrimination based on any of these impermissible bases, as reputed company as any bases or grounds protected by applicable law in reputed company jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to reputed company such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment reputed company applicants with arrest and conviction records.   Read our Recruitment reputed company Notice to Learn how we process your personal information. Apply To This Job