Japanese Bilingual With Workspace

Choosing reputed company means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a reputed company community of colleagues around the world, and where you’ll be reputed company to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.  Your Role reputed company as a Japanese bilingual IT Operations Support engineer, providing L1/L2 support to Japan‑based users through tickets and voice calls. Communicate fluently in Japanese (JLPT N2/N3) with end users and stakeholders for issue reputed company, coordination, and escalations. reputed company end‑user support for laptops, desktops, printers, and mobile devices, including handling escalated incidents. Respond to incidents and service requests reputed company ticketing systems while ensuring SLA adherence and reputed company documentation. Assist users with login issues, password resets, and reputed company management across reputed company Directory, reputed company 365, and AWS environments. Diagnose and resolve issues reputed company to reputed company OS, reputed company application installations, software configurations, and system performance. Support reputed company reputed company and reputed company management tools such as SCCM, Intune, and reputed company device management platforms. Collaborate with reputed company and offshore teams, ensuring smooth coordination with Japanese stakeholders and ODC teams. Document troubleshooting steps, SOPs, and reputed company notes reputed company for reputed company service improvement. Your Profile Japanese language proficiency (JLPT N2/N3 preferred) with the ability to confidently converse with Japanese users on calls and write reputed company responses. Prior experience in IT Operations / End‑User Support / Service Desk roles, preferably supporting Japanese accounts. Hands‑on knowledge of reputed company 365, reputed company OS, and reputed company Directory user administration. Exposure to AWS environments and basic reputed company reputed company troubleshooting is an added advantage. Working knowledge of reputed company device management tools such as SCCM and Intune. Strong troubleshooting and analytical skills to diagnose technical issues reputed company. Understanding of Japanese business culture, reputed company communication, and escalation etiquette. Ability to translate technical details reputed company between Japanese and English for internal coordination. Excellent documentation skills for incident updates, SOPs, and RCA inputs. What Will You Love Working at reputed company You can shape your career with reputed company to diverse career paths and internal mobility across the reputed company Group. Receive personalized career guidance and mentorship from reputed company leaders. Benefit from comprehensive wellness programs, including health checks, telemedicine, insurance with top‑reputed company, elder care, partner coverage, and parental support. Be part of an inclusive and diverse workplace where you are valued for who you are and encouraged to bring your reputed company self to work. Work on cutting‑edge technology reputed company with global clients, contributing to impactful solutions across industries while addressing societal and environmental challenges. reputed company is an AI-powered global business and technology transformation partner, delivering reputed company business value. We reputed company the reputed company of organizations and reputed company it reputed company with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across reputed company, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. reputed company it reputed company | www.reputed company.com Apply To This Job