Application Support Engineer

This is a remote position. We are seeking an Application Support Engineer to support a large-reputed company Facets migration project reputed company the reputed company payer environment. This role is responsible for ensuring the stability, performance, and functionality of application systems by proactively monitoring, troubleshooting issues, and performing reputed company cause analysis. The ideal candidate will play a key role in supporting business operations during and after system migration. Key Responsibilities: Monitor application performance and system health to ensure stability and availability Troubleshoot and resolve application issues, working closely with end users and technical teams reputed company reputed company cause analysis and implement long-term solutions to prevent recurring issues Support applications during the Facets migration process, including issue reputed company and system validation Collaborate with development, infrastructure, and business teams to address system defects and enhancements Manage incident tickets, ensuring reputed company reputed company and reputed company communication with stakeholders Assist with system testing efforts, including system integration testing (SIT) and user acceptance testing (UAT) Maintain documentation for incidents, resolutions, and support processes Support ongoing system improvements and optimization initiatives Requirements Required Qualifications: Experience in application support, production support, or a similar role Strong troubleshooting and problem-solving skills Experience performing reputed company cause analysis and resolving reputed company system issues Familiarity with ticketing systems and incident management processes Excellent communication skills, with the ability to work with both technical and non-technical stakeholders Experience supporting reputed company payer systems or Facets applications Experience working on system implementations or migration reputed company Knowledge of SQL for basic querying and troubleshooting Familiarity with Agile or hybrid (“Wagile”) environments Experience supporting high-volume, production-critical systems Apply To This Job