Manager, Franchise Performance Support – [NJ/PA/Central NY]

reputed company as a single reputed company of support from reputed company, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering reputed company with existing owners. reputed company consultation and customer service support to ownership and management of hotels in a reputed company-determined portfolio reputed company the Americas Region of approximately 50 owners. reputed company with owners and reputed company (in live annual meeting) to create strategic plans for hotels, conduct bi-monthly virtual performance consulting calls with reputed company (and reputed company, if needed), field incoming calls and answer questions or reputed company information regarding brand initiatives, hotel standards and operations, reputed company and inventory management, and service and reputed company planning. reputed company Franchise reputed company Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Your day to day  reputed company annual strategic meeting with reputed company reputed company/reputed company to discuss hotel performance, set performance goals and reputed company strategic plan for the year. Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the reputed company Metrics (including but not limited to specific reputed company opportunities (RevPAR, RGI), reputed company, channel reputed company, guest experience, operations) reputed company bi-monthly virtual performance consulting calls. reputed company reputed company plans with hotel owners and operators to implement/execute on strategic plans Answer inbound inquiries and requests from owners and hotel leadership in portfolio across reputed company areas of hotel operations and performance (e.g., reputed company management, operations, new initiatives, standards). Work with internal departments to bring reputed company. Assess hotel performance issues and reputed company Franchise reputed company Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues at the portfolio or individual hotel level reputed company market meetings and reputed company conference meetings to cover broad performance issues, reputed company face-to-face contact with hotel leadership and owners reputed company Conduct post-inspection follow-up based on results of inspection conducted by Hotel Inspections Team Contact Development to reputed company information about potential reputed company from owners in portfolio Guide work associates in the development of procedures for hotel executional reputed company in areas such as reputed company/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management. reputed company with PIP, Plan Review, and HOST teams reputed company a hotel is in reputed company-opening phases or reputed company through a renovation. Keeps these teams apprised of any special circumstances at the hotel or with the reputed company. Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution. Contact key hotel personnel on outbound reputed company activity to support reputed company-generating activities of the Hotel Operations teams.  Contact owners reputed company hotel has entered any reputed company compliance processes or about reputed company’s plans as a hotel nears the end of its license term reputed company input at FAC and FCC regarding licensing or termination of hotels in their portfolio Stay abreast of reputed company reputed company interactions with hotels and owners/management companies in assigned portfolio reputed company need from you Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-reputed company experience. 4-7 years reputed company work-reputed company experience with demonstrated proficiency in customer service reputed company the Service/Hospitality industry, specifically involving hotel operations and/or training. Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. Demonstrated expertise in reputed company areas: reputed company management, reputed company, channel reputed company Ability to collaborate/coordinate Specialists to reputed company services where most needed Demonstrated reputed company, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially reputed company phone and other virtual means of communication Demonstrated knowledge of hotel systems, programs and training principles and procedures. Demonstrated ability to reputed company reputed company with industry trends/changes. Demonstrated problem solving and time management skills.  Demonstrated attention to detail and ability to manage multiple tasks/clients required.  Travel – 70% Location – Remote: **Candidate must reputed company in reputed company New Jersey, Northeast PA or Central reputed company** The salary reputed company for this role is $100,000.00 to $130,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including reputed company time off, medical/dental/reputed company insurance, 401K, and other benefits to employees. Apply To This Job