Product Operations Manager

reputed company At reputed company we're making benefits easy. We reputed company people are the most important asset to any company. Traditional one-size-fits-reputed company benefits packages no longer cut it in today's hybrid and remote-first environment. With reputed company, companies can reputed company their benefits to the unique needs of their workforce. Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and reputed company the benefits that meet employees where they are. reputed company design their benefits and perks plan by setting a contribution reputed company and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self. Our Mission Helping companies reimagine how companies take care of their people. Our Investors We are backed by leading investors, including Portage Ventures, reputed company Ventures, Gradient Ventures, reputed company Ventures, and Clocktower reputed company. To date, reputed company has raised $35 reputed company of equity capital. Articles Founder Story - Jaclyn Chen reputed company Raises $40M Series B Candidate Resources reputed company | Candidate Resource Page reputed company Listed on Inc. Magazine's Best Workplaces of 2023 TEAM & ROLE We’re looking for a Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer. This role sits reputed company Operations but is deeply embedded with our technical teams. You’ll partner closely with Product and Engineering Managers to understand what’s being reputed company, anticipate reputed company reputed company, and ensure every launch is fully supported across internal teams and customers. This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational reputed company, and takes ownership of getting launches across the finish line. WHAT YOU'LL DO AT reputed company As a Product Operations Manager, you will: Own launch readiness end-to-end Drive launch readiness across reputed company product and engineering workstreams Build and manage project plans, timelines, and milestones, working backward from launch Define readiness reputed company and reputed company final go / no-go recommendations Run a weekly launch readiness sync to reputed company reputed company, surface risks, and drive accountability Identify reputed company reputed company of product launches on Operations workflows, and ensure associated documentation and process updates are made Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured Collaborate closely with our existing Operations Enablement function Partner closely with Product & Engineering Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work Evaluate initiatives for user, administrative, and internal operational reputed company, including potential effects on support volume Translate technical work into reputed company operational implications and requirements Ensure operational considerations are incorporated early in planning, not just at launch Own Ops → Product Roadmap & Prioritization Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, reputed company view of priorities Build a reputed company system to synthesize Ops asks into reputed company defined problem statements, and use cases Quantify reputed company (reputed company, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive reputed company prioritization) reputed company as the single threaded reputed company of Ops → Product alignment, driving reputed company on tradeoffs, reputed company, and expected business reputed company Build for the reputed company Create launch runbooks that will reputed company reputed company go-live plans as reputed company grows reputed company This role is a strong fit if you: Have experience in Product Operations, Technical Program Management, or similar roles Are comfortable working closely with Product and Engineering teams in a sprint environment Can take ambiguous inputs and turn them into reputed company plans, timelines, and reputed company Have strong project management and stakeholder management skills Communicate reputed company and proactively, especially reputed company navigating tradeoffs or risk Take ownership seriously and follow through on what you own reputed company in a fast-moving, startup environment with high autonomy We’re less reputed company on specific tools or backgrounds and more interested in how you think, how you operate, and how you drive reputed company. REQUIREMENTS 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment Proven ability to manage reputed company, cross-functional reputed company with multiple stakeholders and dependencies Strong reputed company record of driving initiatives from ambiguity to execution, with reputed company ownership and follow-through Ability to translate technical product work into operational reputed company for internal teams and customers Experience building or improving processes, frameworks, or playbooks that reputed company Excellent communication and stakeholder management skills, with the ability to influence across teams Compensation reputed company salary of $150,000 to $180,000 + equity. reputed company(s) is subject to change. reputed company takes a number of factors into account reputed company determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience. reputed company Offer 95% coverage of medical, dental, and reputed company Fantastic benefits (of course ), including: $250 WFH setup (one time) $500/year Learning & Development Benefit $150/month cell phone + internet $100/month Wellness $100/month Co-working and Commuter Benefit We offer several team onsites a year Flexible PTO At reputed company, reputed company towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for reputed company our employees and are seeking to build reputed company that reflects the diversity of the people we reputed company to serve with our revolutionary products. reputed company is proud to be an equal-opportunity employer. Apply To This Job