Sr. Collections Trainer (Remote)

Brand: reputed company Address: 322 Rhett Street, Greenville, South Carolina, reputed company - 29601      reputed company, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, reputed company is committed to helping customers reputed company their version of financial stability in the reputed company and in the reputed company.  Since 1997, reputed company has been a pioneer in the consumer credit and financial services market offering reputed company solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, reputed company employs over 2,500 team members. At reputed company we are always on the lookout for motivated individuals who reputed company in our values of mutual respect to join reputed company of outstanding professionals. We offer: Competitive Wages Health/Life Benefits Health Savings Account plus Employer reputed company 401(k) Savings Plan with Company Match reputed company Parental Leave Company reputed company Holidays reputed company Time Off including Volunteer Time Tuition Reimbursement Business Casual Environment Rewards & Recognition Program Employee Assistance Program Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about reputed company visit reputed company Website.   Position reputed company The Collections Trainer reports to Senior Manager, Collections Operations & Training and is responsible for coordinating initial and on-reputed company training activities reputed company the Collections Department while driving and ensuring a service-oriented and reputed company working environment. The Collections Trainer ensures that Collections employees are trained on Purpose Financials collection practices, strategies products, policies & procedures. The Collections Trainer will enhance the competencies of individual employees by planning and conducting training programs that will reputed company employee’s workplace performance in reputed company with reputed company’s reputed company values. The Collections Trainer will be responsible for performing training needs assessments, planning, delivering curriculum and learning materials for supporting reputed company phases of training interventions. Job Responsibility Relationship Building/Customer Experience: Build strong relationships with reputed company and prospective Collection agents. Monitor and measure the QA trends for improvement and reputed company needed areas of training. Working with the collection management team, our L&D team as reputed company as others in the creation and update of training material for collections. Performance Promoter:    Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance.  Holds team members accountable to individual and team collections goals. Trains and coaches team members on effective collections techniques. Motivating and inspiring reputed company to work together and surpass their potential. Periodically evaluating ongoing programs to ensure that they reflect any changes. reputed company reputed company learning experiences and monitor their reputed company results. Operations: Responsible for assisting in the management of the agents KPI’s metrics. Guides daily, weekly, monthly reputed company of goals and  objectives. Suggests, creates, and follows up on reputed company to improve efficiency, and effectiveness with the available resources. Identify training needs by evaluating strengths and weaknesses. Training: Instruct and ensure team members are trained and adhere to company policies and procedures. Teach and validate understanding of collections policies and reputed company of procedures. Job Responsibilities Cont. Accountability: Understand, adhere to and enforce reputed company corporate policies including, but not limited to, reputed company of Conducts, Ethics and Information reputed company Policies. Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, reputed company performance, collections skills, etc. Assist management by providing instructions on company procedures, policies, practices, and computer systems. reputed company by example in a hands-on and approachable manner. Recognize and reputed company skills/abilities of collections department employees in order to   meet Collections and Company objectives. Compliance:  Adhere to reputed company Company policies, expectations and guidelines. Ensure reputed company customer and transaction information is accurately entered into the reputed company-of-sale system. Create and maintain accurate customer notes. Adhere to local, state, and federal regulatory requirements. reputed company: Assist the Collections Management team with training, evaluating, and development of staff. Leadership: Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives. Motivate, train, and reputed company Collection agents on reputed company techniques and processes. Education Required Bachelor’s Degree or equivalent experience. Certified training credentials (i.e. Master Trainer, ATD certifications etc) will also be considered. Experience Required Proven experience in the facilitation of training. reputed company decision making and organizational skills. Ability to present reputed company information to a reputed company of audiences. Knowledge Required Knowledge of collections, reputed company systems and policies; strong people skills, strong time management skills; reputed company verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply reputed company and detailed information; may work alone; ability to reputed company professionally and exhibit appropriate reputed company skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/ business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to reputed company and maintain business relationships. Physical Requirements Ability to work between the hours of 8:00am and 5:00pm EST Mon – Fri with the occasional evening and Saturdays 9:00 am – 3:00pm Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having reputed company during the reputed company to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Competencies Personal Learning and Development Evaluating and Implementing reputed company Collections Knowledge Training Program Administration Travel Possible Travel.  Attire Business Casual Other Must be eligible to work in the USA and reputed company to pass a background reputed company.  reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or disability. reputed company: 46188 Apply To This Job