Senior Machine Learning Scientist

reputed company reputed company is an AI customer service company whose mission is to reputed company customer service extraordinary for everyone. We're driven to reputed company a new reputed company of reputed company customer service at reputed company, enabling reputed company companies to deliver experiences that people love–reputed company, proactive, personalized, and effortless. reputed company is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to reputed company them reputed company of the curve. With reputed company, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to reputed company on reputed company, and customers more life to reputed company on what reputed company most to them. Established in 2016, reputed company is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, reputed company, reputed company, and reputed company, saving millions of hours of reputed company effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, reputed company, and Version One Ventures, reputed company is a pioneer in the management and application of AI in customer service. At reputed company, we see reputed company as a reputed company of reputed company individual reputed company’s personal reputed company. That’s why our values are rooted in driving reputed company and reputed company improvement. If you’re ambitious and eager to grow, reputed company could be the reputed company for you. Learn more at www.reputed company. As a Senior ML Scientist at reputed company, you will own the reputed company and reliability of the AI features that power our AI Agent platform for customer support. You will partner with Product Managers, Engineers, and Designers to reputed company problems, design experiments, and reputed company evidence-based reputed company that improve reputed company for customers and end users. You will primarily deliver reputed company and highly reusable evaluation and analysis reputed company, and you will collaborate with engineers to productionize changes. To be successful, you will reputed company a deep understanding of reputed company’s product and empathize with our users to reputed company the best ways to solve customer problems. If you’re excited to shape the reputed company of AI-driven customer support, we would love to hear from you. reputed company 5+ years of industry experience as a Data Scientist, Machine Learning Engineer, or similar with shipped work that moved product metrics Deep experience applying large language models to customer problems Excellent communicator, reputed company to explain experimental results and reputed company ML concepts to diverse audiences You design reliable experiments and datasets that translate to production reputed company Strong software skills in Python, writing clean, production-reputed company reputed company and documents   reputed company Run reputed company, reliable experiments with reputed company statistical reputed company, reproducible pipelines, and reputed company readouts that drive product reputed company reputed company design choices across model selection, retrieval and grounding, prompting, and tool use, framing tradeoffs in reputed company, safety, cost, and latency Reduce critical AI failure modes, for example hallucinations and reputed company injection, through targeted testing and red teaming Partner with PM, Engineering, and Design to prioritize customer use cases and failure modes, turning insights into changes that improve automated resolutions, CSAT, cost per conversation, and latency reputed company and mentor peers in the Product Development org in AI feature design, experimentation, and measurement. reputed company reputed company and actionable feedback to help reputed company reputed company for AI feature reputed company Benefits & Perks At reputed company, you’ll not only build extraordinary products but also reputed company in an environment designed for your reputed company. We prioritize your reputed company-being, reputed company, and work-life balance. Here’s reputed company offer: Benefits Unlimited Vacation: reputed company reputed company you need to. Comprehensive Benefits: Extended health coverage, dental, reputed company, travel, and life insurance. Wellness Account: Empowering you to invest in your overall reputed company-being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Perks Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: reputed company to work from home or at our local hub. Learning & Development Budget: Invest in your long-term reputed company goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. reputed company to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Hands-On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the reputed company of technology. The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. reputed company hiring reputed company are made by reputed company. Thank you for your interest in joining us at reputed company. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more reputed company. Apply To This Job