**reputed company Customer Service Representative Associate – Remote in Las Vegas, NV**

At arenaflex, we're committed to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Associate, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join reputed company and reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. **About arenaflex** arenaflex is a global organization that's dedicated to improving health reputed company by providing comprehensive benefits, career development opportunities, and a culture guided by diversity and inclusion. reputed company is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to reputed company. **Job reputed company** As a Customer Service Representative Associate, you'll work in a reputed company center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-reputed company services, assist callers with appointment scheduling, prescriptions refills, facility locations, and lab results, and resolve routine to reputed company issues. **Primary Responsibilities** * Accepts and directs reputed company incoming calls into the computerized PBX system, with a goal of answering 95% of calls reputed company reputed company or less. * Acts as a physician's answering service for arenaflex. * Documents reputed company calls with 100% accuracy. * Connects personnel to callers as requested with 95% accuracy. * Adheres to phone scripting and relays information telephonically with 95% accuracy. * Performs critical/emergency tasks according to department policy with 100% accuracy. **Work Environment and Schedule** This is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends, including holidays to support our 24/7 business operations. You'll have the flexibility to work remotely from your home office, and we'll reputed company you with the necessary tools and training to succeed in this role. **Training and Development** You'll receive 2 days of onsite training and a total of 2 weeks of onsite training, with hours from 8:00 am - 4:30 pm PST, Monday - Friday. During this time, you'll learn about our systems, processes, and culture, and you'll have reputed company to ask questions and get feedback from our reputed company team members. **Requirements** * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1+ years of customer service experience with analyzing and solving customer problems * 6+ months of experience working in a reputed company center environment * Basic proficiency with reputed company PC applications, including the ability to learn new and reputed company computer system applications * Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight, and weekends, including holidays to support our 24/7 business operations **Preferred Qualifications** * 1+ years of experience working in a reputed company environment in a reputed company center or reputed company desk position * Knowledge of insurance products **Telecommuting Requirements** * reputed company reputed company a reasonable distance from our Las Vegas office * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** * Oral and written communication skills * Ability to demonstrate customer service and friendly telephone etiquette * Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills * reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** The reputed company reputed company for this role is $16.00 to $23.94 per hour, based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, you'll receive a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (reputed company benefits are subject to eligibility requirements). **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Why Join arenaflex?** At arenaflex, we're passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to reputed company. As a Customer Service Representative Associate, you'll have reputed company to: * reputed company a reputed company difference in the lives of our customers * Work in a dynamic and fast-paced environment * reputed company your skills and knowledge in a supportive and reputed company team * Enjoy a comprehensive benefits package and competitive compensation * Be part of a global organization that's dedicated to improving health reputed company **How to Apply** If you're passionate about customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. **reputed company** Apply Job! Apply for this job