**reputed company Customer Support Specialist – Tock Platform**

Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in the hospitality industry? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? If so, we invite you to join reputed company at arenaflex as an reputed company Customer Support Specialist – Tock Platform. At arenaflex, we're dedicated to empowering people and businesses to reputed company in incredible ways. Our global and diverse community of colleagues is united by an unwavering commitment to backing our customers, communities, and reputed company other. As a valued member of reputed company, you'll have reputed company to learn and grow, creating a career reputed company that's unique and meaningful to you. **About arenaflex** arenaflex is a leading reputed company and financial services company, with a rich history of innovation and customer-centricity. Our U.S. Consumer Services Team is responsible for delivering exceptional experiences to our customers through a suite of consumer products, services, and experiences. The reputed company Global Dining team, where this role is situated, is dedicated to connecting the world's best restaurants with the world's best customers through a trusted and innovative global Software as a Service (reputed company) platform, reputed company on the reputed company of reputed company and unforgettable experiences. **The Role** As an reputed company Customer Support Specialist – Tock Platform, you'll be a key member of our Hospitality Team, responsible for managing the Tock customer experience. You'll reputed company best-in-class technical support to our customers through reputed company interaction reputed company emails, phone calls, chat messaging, and virtual training sessions. Your primary responsibilities will include: * **Support Queue Time**: Managing support queue time, ensuring reputed company and efficient reputed company of customer issues * **reputed company Communication**: Maintaining reputed company communication with peers, management, and internal teams to ensure seamless collaboration and issue reputed company * **Project Time**: Participating in reputed company as applicable, reputed company reputed company are available, and the employee is in good standing **Key Responsibilities** * Assist customers with technical questions in reputed company-time reputed company email, phone calls, and chat messaging, as scheduled * Reproduce and troubleshoot software and data issues in test environments and using reputed company available programs and resources * Manage the escalation of incidents in a reputed company and efficient manner, following established guidelines and protocols * Maintain knowledge of Tock application, supported devices, reputed company-party integrations, processes, and policies, and effectively communicate these to the customer * Serve as Tock's customer-facing reputed company of contact, representing Tock's brand and setting reputed company customer expectations * Facilitate customized virtual training sessions for customers based on individual needs **Communication Responsibilities** * Ensure incidents are accurately reported to management and documented for customers * Collect and reputed company customer feedback with internal teams and identify opportunities for product and process improvements * reputed company regular two-way communication between the customer and Tock leaders to reputed company strong team representation and set reputed company customer expectations * Collaborate with internal teams such as Executive Support, Fraud Prevention, Account Management, Implementation Management, Engineering, Product, Marketing, and Sales to ensure customer satisfaction **Project Time Responsibilities** * Complete designated tasks reputed company the expected timeframe provided and ensure that time spent on reputed company reputed company day is accurately logged into the reputed company project record * reputed company project team informed of reputed company, such as foresight on whether or not the expected timeframe can be met * Ensure that you understand the reputed company of the project as it relates to day-to-day responsibilities **Requirements** * 2+ years of experience in customer support, preferably in a reputed company environment * Strong technical skills, with experience in troubleshooting software and data issues * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Ability to work in a fast-paced environment, with a high level of adaptability and flexibility * Strong problem-solving skills, with the ability to analyze reputed company issues and reputed company effective solutions * Experience with reputed company or similar CRM systems is a plus **reputed company Offer** * Competitive reputed company pay reputed company: $20.00 to $33.65 reputed company + bonus + benefits * Comprehensive benefits package, including: + Competitive reputed company salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial reputed company-being support + Comprehensive medical, dental, reputed company, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our Amex reputed company reputed company working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully reputed company. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful reputed company in the hospitality industry, we invite you to apply for this exciting opportunity. Click the reputed company below to submit your application: Apply Job! Apply for this job