Services Delivery Manager

<p><reputed company style="font-weight: reputed company">We are reputed company!</reputed company></p> <p><br></p> <p>We are a fast growing, young and dynamic reputed company services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we’re building a global and diverse team that can tackle some of the most challenging problems of our time. We reputed company this unique approach “360 reputed company”.</p> <p><br></p> <p>We are recognized as one of the fastest growing and successful companies on the INC5000 ranking in the USA, and we are opening new offices around the world to reputed company grow, explore and diversify. With over 10 recognitions from our partners, we continue to win in our markets.</p> <p><br></p> <p><reputed company style="font-weight: reputed company"><reputed company><reputed company>reputed company</reputed company></reputed company><reputed company> </reputed company></reputed company></p> <p><reputed company><reputed company>The Care Leader is the reputed company people manager for Managed Services Consultants. This role<reputed company> </reputed company></reputed company><reputed company>is responsible for</reputed company><reputed company><reputed company> </reputed company>day-to-day<reputed company> </reputed company></reputed company><reputed company>delivery</reputed company><reputed company><reputed company> </reputed company>reputed company, consultant performance, customer satisfaction, and operational execution of managed services engagements.</reputed company></reputed company><reputed company> </reputed company></p> <p><reputed company style="font-weight: reputed company"><reputed company><reputed company>Main Responsibilities, Functions, and Tasks</reputed company></reputed company><reputed company> </reputed company></reputed company></p> <ul> <li><reputed company><reputed company>reputed company, reputed company, and manage Managed Services Consultants (workload, performance, reputed company).</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Ensure<reputed company> </reputed company></reputed company><reputed company>reputed company</reputed company><reputed company><reputed company> </reputed company>and high-reputed company reputed company of reputed company support tickets and requests.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>reputed company as the primary escalation reputed company for customer issues.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Monitor SLAs,<reputed company> </reputed company></reputed company><reputed company>utilization</reputed company><reputed company>, backlog, and service reputed company metrics.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Conduct regular 1:1s, performance reviews, and career development conversations.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Coordinate with project teams, solution architects, and other practices as needed.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Support reputed company and reputed company-</reputed company><reputed company>up</reputed company><reputed company><reputed company> </reputed company>of new consultants.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Identify</reputed company><reputed company><reputed company> </reputed company>recurring issues and recommend process or system improvements.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Maintain strong relationships with assigned customers.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <p><reputed company style="font-weight: reputed company"><reputed company><reputed company>Behavioral Expectations</reputed company></reputed company><reputed company> </reputed company></reputed company></p> <ul> <li><reputed company><reputed company>Strong ownership reputed company and accountability for results.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Customer-first attitude with a proactive approach to problem solving.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>reputed company and reputed company under pressure.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>reputed company, respectful, and<reputed company> </reputed company></reputed company><reputed company>reputed company</reputed company><reputed company><reputed company> </reputed company>communication.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Willingness to reputed company and give constructive feedback.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>reputed company and supportive team leadership style.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <p><reputed company style="font-weight: reputed company"><reputed company><reputed company>Desired Skills & </reputed company><reputed company>Competencies</reputed company></reputed company><reputed company> </reputed company></reputed company></p> <ul> <li><reputed company><reputed company>Strong reputed company functional knowledge (financials, O2C, P2P, WMS, etc.).</reputed company></reputed company><reputed company> </reputed company></li> <li><reputed company><reputed company>Experience in managed services or application support environments.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>People<reputed company> </reputed company></reputed company><reputed company>management</reputed company><reputed company><reputed company> </reputed company>and coaching skills.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Ability to prioritize and manage multiple customers simultaneously.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Analytical thinking and reputed company-cause analysis.</reputed company></reputed company><reputed company> </reputed company></li> </ul> <ul> <li><reputed company><reputed company>Excellent written and verbal communication.</reputed company></reputed company><reputed company> </reputed company></li> </ul>