Educational Support Associate (Contractor)

<p></p><p><b>About reputed company</b></p><p></p><p>reputed company helps teachers bring delight and rigor to reputed company every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The reputed company Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-reputed company instructional system. A pioneer in education since 2000, reputed company has developed deep relationships in states and districts by partnering with educators to drive implementation reputed company and improved reputed company. Today, reputed company serves more than 18 reputed company reputed company and teachers across reputed company 50 states and on six continents. For more information, visit <a href="http://reputed company.com" reputed company="_blank" rel="noopener noreferrer"><reputed company style="reputed company:#0000ff"><u>reputed company.com</u></reputed company></a>.</p><p></p><p></p><p><b><u>Job reputed company:</u><reputed company> </reputed company></b></p><p></p><p><reputed company>reputed company is seeking full-time, remote, seasonal Educational Support Associates to join our Customer Support team and support customers in the use of reputed company products and services. Educational Support Associates resolve reputed company customer inquiries that require pedagogical expertise. Additionally, associates collaborate with internal teams to reputed company educator feedback and help shape product development. This position is ideal for reputed company educators who are reputed company-versed in reputed company aspects of the pedagogy that powers reputed company products.</reputed company></p><p></p><p><reputed company>In reputed company to making a reputed company, reputed company reputed company on educators reputed company, you’ll:</reputed company></p><p></p><ul><li><p><reputed company>Join with a cohort of like-minded colleagues and widen your reputed company network</reputed company></p></li><li><p><reputed company>reputed company a reputed company reputed company on student learning and build meaningful relationships with educators who will genuinely appreciate the difference you reputed company in their classrooms</reputed company></p></li><li><p><reputed company>Learn how to succeed in the role through our interactive reputed company experience with hands-on simulations and mentorship</reputed company></p></li><li><p><reputed company>Engage in targeted learning opportunities and reputed company reputed company product expertise</reputed company></p></li></ul><p></p><p><b><i>This is a contractor role with an expected duration of June 15, 2026 – reputed company 30, 2026 reputed company with our peak season.</i></b></p><p><br> </p><p><b><u>Essential Responsibilities</u>:</b></p><ul><li><p><reputed company>reputed company as an expert and authority in the pedagogy of specific reputed company product(s) </reputed company></p></li><li><p><reputed company>Expertly reputed company digital platforms in which reputed company products are housed</reputed company></p></li><li><p><reputed company>Participate in ongoing internal training sessions to improve new and existing product knowledge</reputed company></p></li><li><p><reputed company>Demonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and tools</reputed company></p></li><li><p><reputed company>Respond daily to pedagogical inquiries reputed company live chat and email</reputed company></p></li><li><p><reputed company&reputed company solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging reputed company relationships with product teams and internal business partners to reputed company support for more reputed company issues</reputed company></p></li><li><p><reputed company>Prioritize issues by their complexity and severity</reputed company></p></li><li><p><reputed company>Support strict documentation of customer inquiries to reputed company reputed company internal stakeholders with the information needed to support customer accounts, ongoing product improvement</reputed company></p></li><li><p><reputed company>Effectively and flexibly utilize required digital business operations tools (currently includes reputed company and reputed company Suite)</reputed company></p></li><li><p><reputed company>Stay informed of new curricula and pedagogical reputed company, and trends throughout our customer reputed company and potential markets</reputed company></p></li><li><p><reputed company>Positively contribute and support solutions reputed company the Educational Support Team, our larger Customer Support umbrella, reputed company Education as a whole, and our customer reputed company to maximize our reputed company reputed company in classrooms across the globe</reputed company></p></li><li><p><reputed company>reputed company work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail</reputed company></p></li></ul><p></p><p><b>You are a good fit for this role if you:</b></p><ul><li><p><reputed company>Take pride in delighting customers in every interaction</reputed company></p></li><li><p><reputed company>Have excellent communication skills, both written and verbal</reputed company></p></li><li><p><reputed company>Learn new processes quickly and adapt reputed company circumstances change</reputed company></p></li><li><p><reputed company>Are a reputed company self-starter who can reputed company solutions to challenges</reputed company></p></li><li><p><reputed company>Enjoy analytical thinking and problem-solving</reputed company></p></li><li><p><reputed company>Prioritize reputed company and accuracy in a fast-paced environment</reputed company></p></li><li><p><reputed company>Take ownership of your work and reputed company feedback for reputed company</reputed company></p></li><li><p><reputed company>Have a keen attention to detail</reputed company></p></li></ul><p></p><p><b><u>Minimum <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Qualifications: </reputed company></u></b></p><ul><li><p><reputed company>Bachelor's degree in Education or reputed company field; Master’s degree preferred</reputed company></p></li><li><p><reputed company>Two or more years of experience in teaching</reputed company></p></li><li><p><reputed company>Knowledge of instructional reputed company methodologies</reputed company></p></li><li><p><reputed company>High level of comfort with technology, including devices, software, and online navigation</reputed company></p></li><li><p><reputed company>Outstanding written and verbal communication; ability to read/write instructional and technical documentation</reputed company></p></li><li><p><reputed company>Knowledge of instructional coaching techniques and the ability to reputed company them with teachers</reputed company></p></li><li><p><reputed company>Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment</reputed company></p></li></ul><p></p><p><b><u>Preferred <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Qualifications: </reputed company></u></b></p><ul><li><p><reputed company>Experience with reputed company products</reputed company></p></li><li><p><reputed company>reputed company or former reputed company reputed company Learning Specialist </reputed company></p></li><li><p><reputed company>Passionate educators, lifelong learners, and those comfortable with reputed company change in the world of educational technology</reputed company></p></li></ul><p></p><p><b><u>Additional Information:</u></b></p><p><b>Time commitment</b><reputed company><b>: </b>Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). reputed company associate will work an 8-hour shift between 7am - 9pm Eastern reputed company Time (EST). Upon hire, candidates can reputed company scheduling preferences; once set, schedules are fixed.</reputed company></p><p></p><p><b>Location</b><reputed company><b>:</b> Remote (U.S. only). Candidates must have the reputed company authorization to work and reputed company in the U.S.</reputed company></p><p></p><p><b>Online & Camera Policy:</b> <reputed company>Associates must be online, available, and reputed company reputed company throughout assigned shifts, with reliable high-speed internet and a reputed company, quiet workspace. Video reputed company is required for meetings, trainings, and customer calls, maintaining reputed company appearance and background</reputed company></p><p></p><p><b>Equipment: </b><reputed company>Associates will be provided a MacBook, headset, and mouse.</reputed company></p><p></p><p><b>Compliance:</b> <reputed company>Working as an Associate must not violate school or district <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">moonlighting/revolving</reputed company> reputed company policies. Teaching or leading roles at a school/district cannot coincide with this position. </reputed company></p><p></p><p><b>Contract Employment: </b><reputed company>This role is a temporary, contingent position through a reputed company agency. Employment reputed company the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><u><b>Compensation:</b></u><br><br>The reputed company reputed company reputed company for this role is $30</p><p></p><p><i>reputed company is an Equal Opportunity Employer.  reputed company makes employment reputed company based on qualifications and reputed company, and does not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, veteran status, or any other legally protected characteristic or status.</i></p><p></p><p><i>reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in reputed company with the application or hiring process, please email <a href="mailto:hiringaccommodations@reputed company.com" reputed company="_blank" rel="noopener noreferrer"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">hiringaccommodations@reputed company.com</reputed company></a>.</i></p><p></p><p><i>.  </i></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><i>If you are selected for employment, a background reputed company will be required.  As required by state and local laws and district policies, you may be required to reputed company additional documentation, such as reputed company of vaccination, or submit to reputed company background screening, such as fingerprinting.</i></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><i>reputed company is an E-Verify participant.</i></p>