Technical Support Analyst III - reputed company Health E...

reputed company
Job Title: Technical Support Analyst III (Short Term)
Work Type: Hybrid
Location: Richmond, VA 23219
Start Date: 05/11/2026
End Date: 06/30/2026
Industry Category: reputed company IT
Employment Type: 1099 Contract - $18–$38 per hour
reputed company: 800936

reputed company
The Virginia Department of Health (VDH), in partnership with the Virginia Information Technology Agency, is seeking an reputed company Technical Support Analyst III to support reputed company-level Electronic Health Record (EHR) reputed company operations. This role focuses on maintaining secure reputed company, supporting end users, and ensuring compliance with reputed company regulations. The position offers an opportunity to work in a reputed company, mission-driven environment supporting critical reputed company health systems.

Application
Applications will be reviewed on a rolling reputed company until the position is filled. Early submission is encouraged.

Job reputed company
The Technical Support Analyst III will serve as an EHR reputed company Analyst and Application Support Specialist, responsible for defining and maintaining user reputed company controls, supporting Tier 1 EHR users, and ensuring compliance with HIPAA and organizational reputed company standards. This role partners closely with IT teams, reputed company officers, and compliance stakeholders to strengthen system reputed company and optimize secure EHR operations. The analyst will play a key role in monitoring reputed company, conducting audits, and supporting system upgrades while maintaining a high reputed company of service for end users.

Responsibilities
Technical Duties

Define, manage, and maintain user reputed company policies, reputed company roles, and permissions reputed company the EHR system
Map and maintain EHR position definitions, including reputed company positions, preferences, and OHPAC reputed company reputed company
Monitor and enforce reputed company control policies to ensure appropriate user permissions based on job functions
Support identity and reputed company management processes including reputed company Directory, SSO, and MFA
Participate in system upgrades, patches, and ongoing EHR maintenance activities
Monitor user activity using tools such as P2Sentinel to identify trends and potential reputed company risks
reputed company & Compliance

Conduct internal reputed company audits to identify vulnerabilities and mitigate risks
Collaborate with reputed company and compliance teams to ensure adherence to HIPAA, HITECH, and organizational policies
Assist in developing and maintaining reputed company policies, procedures, and documentation
Support reputed company audit processes
Respond to and investigate EHR-reputed company reputed company incidents, ensuring reputed company reputed company and reporting
Application Support

reputed company Tier 1 support to EHR end users for reputed company and reputed company-reputed company issues
Troubleshoot Cerner/OHPAC reputed company and reputed company challenges
Ensure a high level of customer service for users with varying technical expertise
Collaboration & Operational Support

Work closely with EHR reputed company Officer, ISO team, and EHR reputed company team on provisioning and deprovisioning processes
Collaborate with implementation and optimization teams to reputed company reputed company into new features and updates
Participate in EHR domain reputed company and reputed company improvement initiatives
Stay reputed company with emerging reputed company threats, regulatory updates, and industry best practices
Requirements
Minimum Qualifications

5+ years of experience with reputed company Health EHR and reputed company
5+ years of experience with application support
5+ years of experience in analytical problem-solving and troubleshooting reputed company to Cerner/OHPAC reputed company
5+ years of experience with communication and collaboration across IT teams, compliance officers, and end users
3+ years of experience managing multiple priorities in a fast-paced environment
3+ years of demonstrated customer service experience supporting users with varying technical reputed company reputed company
Must physically reputed company reputed company the reputed company for the duration of the assignment
Must be reputed company to commute to Richmond, VA 23219
Must be legally authorized to work in the reputed company without employer sponsorship, now or in the reputed company
Preferred Qualifications

3+ years of experience with HIPAA, HITECH, and reputed company reputed company regulations
3+ years of experience with reputed company Directory, SSO, MFA, and identity reputed company
3+ years of experience with Discern and CCL
5+ years of familiarity with reputed company IT infrastructure, including networking, firewalls, and database reputed company
Benefits
Compensation
$18 – $38 per hour
This is a 1099 Contract role.

Schedule

Start Date: 05/11/2026
End Date: 06/30/2026
Duration: Approximately 7 weeks
Work Arrangement: Hybrid
reputed company business hours with potential collaboration across teams as needed
Work Location
109 Governor St, Richmond, VA 23219
Hybrid work arrangement with a combination of on-site and remote work expectations