**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in the retail industry. As a Retail Customer Service Associate, you'll play a vital role in ensuring our customers receive the best possible service, products, and solutions. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are knowledgeable about print, signs & graphics, and shipping, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team members are the backbone of our organization, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. **Key Responsibilities** As a Retail Customer Service Associate, you'll be responsible for: * Providing exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Demonstrating expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store environment * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Experience working in a retail environment with a focus on customer service * Knowledge of print, signs & graphics, and shipping products and services * Ability to work in a team environment and provide training to other team members * Ability to suggest areas for improvement in internal processes and work with management to reduce company costs/wastes and optimize profitability **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills. As a Retail Customer Service Associate, you'll have opportunities to: * Develop your customer service skills and expertise in print, signs & graphics, and shipping products and services * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our organization **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. Our team members are the backbone of our organization, and we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Ongoing training and development programs * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to exclusive discounts and perks **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in retail customer service, we want to hear from you! Apply now by clicking the link below: Apply Job! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job