**Experienced Senior Manager - Customer Identity and Access Management Operations**

**Join arenaflex, a global leader in the aviation industry, as we embark on a journey to become the best airline in the history of aviation.** At arenaflex, we're not just connecting people; we're uniting the world. With a presence in hundreds of locations around the globe, serving millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. Our Cybersecurity and Digital Risk (CDR) team is at the forefront of this mission, working tirelessly to keep our customers' and employees' information safe and secure. **A Career at arenaflex: Where Innovation Meets Opportunity** arenaflex offers a competitive benefits package designed to keep you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, we're a one-of-a-kind place to work. Our commitment to diversity, equity, and inclusion creates an environment where everyone can thrive. **Key Responsibilities:** As a Senior Manager - Customer Identity and Access Management Operations, you'll be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of the customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. * Contribute to the Identity and Access Management (IAM) vision and roadmap * Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve response times * Lead and mentor a team of operations specialists and engineers, including managing vendor relationship deliverables with Managed Service Providers (MSP) to ensure contractual obligations are met * Partner engagement and effective communication with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives * Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels * Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard * Report on these metrics to provide clarity and drive improvements across CIAM operations **Qualifications:** To succeed in this role, you'll need: * Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM) * 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people * ITIL Process experience, particularly with incident, problem, and change management * Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies * Solid understanding of IAM principles in a cloud-first environment * Understanding of PCI, SOX, EU-GDPR regulations, and IAM * Ability to influence technology teams to deliver a frictionless employee identity experience * Experience influencing teams and partners without direct authority over them * Coached individuals and leaders at multiple levels, demonstrating tangible results * Established relationships with partners across all levels and departments * Superb communication skills at all levels of the organization * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of an interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack:** * Cybersecurity, Risk Management, Computer Science, or Information Management experience * ITIL Certification, particularly ITIL Expert or Master * Remote option may be available **Salary Range:** $126,225 - $185,130 **Equal Opportunity Employer:** arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@arenaflex.com to request accommodation. **Apply Now:** Apply Job! Apply for this job