**Experienced Full Stack Customer Service Representative – Remote Call Center**

Join arenaflex, a leader in the environmental services industry, as a Full Stack Customer Service Representative in our remote call center. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, resolving their concerns, and providing a positive experience. If you are passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply. **About arenaflex** arenaflex is a company that is dedicated to providing customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. With a strong focus on customer satisfaction, employee engagement, and community involvement, we are proud of our high employee engagement score of 86 and our inclusive and diverse culture. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their concerns, and providing a positive experience. You will work under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. You will receive and respond to customer calls, inquiries, requests, and complaints, which may require research and investigation to reach resolution. **Key Responsibilities** * Successfully completes training to become knowledgeable about the waste services industry and arenaflex's processes, services, and policies. * Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner. * Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues. * Returns all internal and external calls, emails, and faxes in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner. * Receives and reviews individual performance metric reports and action plans with manager to understand individual performance. * Enters service data into computer. * Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution. * Performs other job-related duties as assigned or apparent. **Qualifications** * Experience using bilingual skills, particularly Spanish, in a business environment. * Minimum 1 year recent customer service or call center experience. **Work Environment and Requirements** * Remote work from home with a distraction-free work environment. * Paid training with no time off allowed during the first three weeks or orientation day. * Must be available to work any 40-hour work week between 7:30 am and 6:30 pm PST Monday through Friday. * Minimum internet requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service). * Required to be on video in internal meetings and trainings. **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement within the company. * Comprehensive training program to ensure optimal development. * Access to ongoing learning and development opportunities to enhance skills and knowledge. **Compensation, Perks, and Benefits** * Competitive hourly rate of $18.50. * Comprehensive medical benefits coverage, dental plans, and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). **Company Culture and Values** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. * Our company values guide our daily actions: + Safe: We protect the livelihoods of our colleagues and communities. + Committed to Serve: We go above and beyond to exceed our customers' expectations. + Environmentally Responsible: We take action to improve our environment. + Driven: We deliver results in the right way. + Human-Centered: We respect the dignity and unique potential of every person. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. **Job Posting End Date** The job posting will remain open until January 14, 2025. We encourage interested applicants to apply as soon as possible. Apply Job! Apply for this job